Front Desk Agent

The Crescent Hotels Group; Allen (TX); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Benefits for family

401K matching

Flexible scheduling

Discounts at Crescent properties

Free Parking

Free Meals

Marriott discounts

Job summary

Crescent Hotels & Resorts is looking for a Front Desk Agent to join our team. You will handle check-in/check-out, assist guests, and deliver exceptional service to ensure a memorable stay.

We offer competitive wages, a comprehensive benefits plan for eligible associates and families, 401K matching, flexible scheduling, and perks such as discounts at Crescent properties and Marriott hotels. This role requires a friendly, proactive approach and physical stamina for daily tasks.

Qualifications

• Guest service experience is preferred.
• Ability to work flexible shifts including days, evenings and weekends.
• Physical ability to lift up to 50 lbs.

Responsibilities

• Greet guests and manage check-in/check-out with efficiency and courtesy.
• Resolve guest inquiries and issues to deliver award-winning service.
• Maintain a clean and organized front desk area and assist other hotel teams as needed.
• Support guests with information about hotel amenities and local attractions.

Job description

Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our Front Desk team. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• Free Parking
• Free Meals
• Discounts with Marriott Hotels and Resorts

Here is what you will be doing each day:

As a Front Desk Agent, you will be responsible for all initial guest interactions, including, but not limited to check in/check out; problem resolution, delivering an award-winning service to every guest, every time.

Does this sound like you?

Do you enjoy engaging with new people every day with constant warmth and a smile? Are you a person who would enjoy being the key person to ensure hotel guests are well taken care in an efficient and organized manner? You don’t shy away from physical work and can lift linen bundles that can weigh up to 50 lbs. The pride you have in your organizational and time management skills will be a great benefit in this role. You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts