Front Desk Night Audit, Overnight Shift

Crescent Hotels & Resorts; Columbus (OH); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Highly competitive wages

Benefit plan for associates & family

Free Associate Meals

Free Associate Parking

Free Associate Bus Pass

Discounts at Crescent properties & Mar

Job summary

The Renaissance Columbus Downtown is seeking a Front Desk Agent to greet guests, register them, and manage check-out while delivering exceptional service. You will also audit daily revenue and balance accounts, ensuring accuracy in the front office system and guest ledgers.

We value prior night audit or high-volume hospitality experience, strong computer skills, and a team-oriented attitude. This role supports early-evening and weekend hours and offers competitive wages with comprehensive

Qualifications

• Prior experience as a Night Audit Agent or in a high-volume hospitality setting.
• Excellent guest service orientation and ability to balance customer satisfaction with revenue goals.
• Strong computer skills and ability to learn front office software quickly.
• Willingness to work early evenings and weekend shifts.

Responsibilities

• Greet and register guests and assist with check-in/check-out.
• Prepare and audit daily revenue reports, breakdowns, and settlements.
• Balance revenue and settlement accounts nightly and reset systems for the next day.
• Troubleshoot front office system issues and maintain accurate guest ledgers.

Skills

Guest service

Cash handling

Front desk experience

Computer skills

Team player

Tools

PMS software

POS systems

Job description

The Renaissance Columbus Downtown is looking for its next great team member to join us on our Front Office team. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• Free Associate Meals
• Free Associate Parking
• Free Associate Bus Pass
• Discounts with our Crescent managed properties in North America for you & your family members. Discounts at Marriott brand properties worldwide

Here is what you will be doing each day:

As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier. Run audit reports/journals from the front office system, Point of Service and the computer. Make corrections and adjustments and handle all computer problems that might occur throughout the shift. Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.

Does this sound like you?

You have prior experience as a Night Audit Agent in a hotel or in a high volume industry dealing with customers. You are passionate about providing our guests with excellent customer service and thrive to always ensure guest satisfaction and enhance their experience to make it a memorable one. You are looking for early evenings and weekends works for your personal life. You have excellent computer skills and have a team spirit. Marriott brand experience a plus.

Our Differences Are What Make Us Great:

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

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Experience

Licenses & Certifications

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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