Front Desk Agent

Sage Hospitality Group; Denver (CO); On-site; Full time

Job summary

Join a historic hotel as a Front Desk Agent, providing exceptional customer service and managing guest check-ins and check-outs. This full-time entry-level position offers a starting rate of $20 per hour, along with various benefits and opportunities for growth in a vibrant hospitality environment.

Benefits

Complementary RTD EcoPass

Medical, Dental, & Vision Insurance

Health Savings and Flexible Spending Accounts

Paid Time Off and Holidays

401(k) with Employer Match

Employee Assistance Program

Tuition Reimbursement

Hotel and Restaurant Discounts

Employee Referral Bonus Program

Qualifications

• High school diploma or equivalent required.
• No prior experience required.

Responsibilities

• Responding to guest inquiries and providing information.
• Handling check-in and check-out procedures.
• Maintaining customer relations and cash handling.

Skills

Customer Service

Mathematical Aptitude

Fluency in English

Organizational Skills

Multitasking

Education

High School Diploma

Job description

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Position starting rate: $20

Job Close Date: June 14th, 2025, or until filled

Found at the intersection of timeless elegance and modern luxury, The Oxford Hotel stands today as an iconic Denver landmark, rooted in its unique history and groundbreaking beginnings of 1891.

Our personality and sense of charm—which we’ve been curating for more than 100 years—give us an easy confidence that allows us to stand out from the crowd.

Be a part of history and stay for the story. The Oxford Hotel has been part of the city since its beginning, and always will be. We offer benefits, a team-centric culture, and opportunities for career growth. Work where you belong.

As a Front Desk Agent, your responsibilities include:

1. Responding courteously to arriving, departing, and in-house guests, providing accurate and timely information and services.
2. Handling guest check-in and check-out procedures using manual and computerized methods.
3. Calculating and posting guest charges accurately, maintaining proper cash handling procedures.
4. Answering inquiries and accepting reservations via phone and in person, promoting hotel services.
5. Maintaining good customer relations by staying informed about hotel and area functions.
6. Operating PBX equipment for calls, wake-up services, and guest paging.
7. Controlling cash transactions and maintaining responsibility for personal bank.
8. Maintaining a friendly and courteous demeanor at all times.

Education/Formal Training: High School diploma or equivalent.

Experience: None required.

Knowledge/Skills:

• High school level mathematical aptitude, cash handling knowledge, and familiarity with computerized cash registers.
• Experience in customer service and dealing directly with the public.
• Fluency in English (oral and written).
• Ability to handle stressful situations tactfully.
• Highly organized with attention to detail and multitasking skills.

Physical Demands: Ability to read written communications, operate computers and phones, stand for long periods, reach all hotel areas, and lift up to 25 lbs.

Environment: Mostly indoor work in a climate-controlled setting, with prolonged standing and some mobility required.

Benefits include:

• Complementary RTD EcoPass
• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Paid time off and holidays
• 401(k) with employer match
• Employee Assistance Program
• Tuition Reimbursement
• Hotel and restaurant discounts
• Employee Referral Bonus Program (up to $1,000 per referral)

USD $20.00 per hour. Employment type: Full-time. Seniority level: Entry level. Industry: Hospitality.