Front Desk Agent

Hyatt Centric; Denver (CO); On-site; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent to create lasting impressions for guests. This full-time role offers opportunities for advancement and a supportive team environment. Ideal candidates will have strong communication skills and a passion for customer service.

Benefits

401k

Health/Dental/Vision/Life/Voluntary Insurance

Management Development Program

TEAM and Travel Discounts

Vacation/Wellness/Holiday Pay

Career Advancement Opportunities

Referral Bonus Program

Qualifications

• Prior front desk experience in a brand setting or luxury hotel environment preferred.
• Flexible schedule for days, weekends, and holidays.

Responsibilities

• Welcome guests and manage their information.
• Distribute keys and assign rooms.
• Answer general inquiries to ensure an excellent stay.

Skills

Communication

Customer Service

Fluency in English

Spanish

People Skills

Tools

Microsoft Office

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Job description

Join to apply for the Front Desk Agent role at Hyatt Centric.

About Us: Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!

T.E.A.M = Together Everyone Achieves More

About the Role: We are seeking charismatic and outgoing hospitality professionals to join our growing TEAM! As a Front Desk Agent, you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests. Your enthusiasm, genuine smile, attentive service, and passion for hospitality will set the tone for an unforgettable guest experience.

Advancement Opportunities and Professional Career Path:

• Front Office Manager
• Operations Manager
• Assistant General Manager
• General Manager

Are you looking to plant your roots, be part of a TEAM that feels like family, and grow your career within a prospering establishment that invests in its associates? Our Management Development Program (MDP) is a perfect way to advance! It helps top talent become future leaders, with management opportunities possible in less than a year. What’s Your More?

TEAM Benefits:

• 401k
• Health/Dental/Vision/Life/Voluntary Insurance
• Management Development Program
• TEAM and Travel Discounts
• Vacation/Wellness/Holiday Pay
• Career Advancement Opportunities
• Referral Bonus Program

Full-Time positions are benefits-eligible, including time off, travel discounts, and insurance options. Travel discounts include special rates at multiple brands and locations worldwide, perfect for relaxation, visiting family, or exploring the world.

Responsibilities: Welcome guests, manage their information, distribute keys, assign rooms, and answer general inquiries to ensure an excellent stay.

Requirements:

• Prior front desk experience in a brand setting or luxury hotel environment is ideal but willing to train the right customer service professional.
• Strong knowledge of software applications, especially Microsoft Office and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack).
• Excellent communication, listening, reading, and writing skills.
• Fluency in English; additional languages, especially Spanish, preferred.
• Flexible schedule for days, weekends, and holidays.
• High energy, positive attitude, and effective people skills.
• Ability to prioritize and handle multiple projects simultaneously.
• Ability to understand and communicate complex ideas using technical or professional language.

Pay rate is $18.81 per hour. Note: This position is at a location where Hyatt is not the employer; employment benefits are managed by a third-party company.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality