Front Desk Agent

HEI Hotels; Boerne (TX); On-site; Full time

Job summary

Join a leading resort in Texas as a Front Desk Associate, where you'll ensure guests have a positive experience from arrival to departure. This role involves managing guest registrations, payments, and providing information about local attractions. Enjoy a supportive work environment with competitive compensation and benefits, including health plans and employee discounts.

Benefits

Comprehensive Health Plans

Vacation and Sick Leave

Pet Insurance

401(k) with Matching

Employee Discounts

Qualifications

• Hotel experience is a plus.
• Ability to stand and move throughout the front office area.

Responsibilities

• Greet guests warmly and provide accurate information about services.
• Handle payments and manage cash and vouchers accurately.
• Address guest complaints and resolve issues effectively.

Skills

Communication

Mathematical Skills

Interpersonal Skills

Education

High School Diploma

College Degree

Job description

Job Description for Front Desk Associate at Tapatio Springs Hill Country Resort

Locations: Tapatio Springs Hill Country Resort - Boerne, TX

Employment Type: Full time

Posted: 2 Days Ago

Requisition ID: JR106952

About Us

Imagine being greeted by the rugged limestone hills, big blue skies, and fresh country air of Tapatio Springs Hill Country Resort at the top of every workday. Working at our 220-acre resort combines the natural beauty of our surroundings with the warmth of true Texas spirit. Join a team of dedicated professionals who welcome with big smiles and even bigger hearts. At Tapatio Springs, our warm and open company culture is reflected in a working environment where country music and spirit are ever-present. We are committed to our team by offering competitive compensation and an impressive benefits package, including flexible scheduling, employee appreciation and targeted training programs, employee discounts, and social activities to foster connection.

Job Overview

Assist guests with arrival and departure, ensuring positive experiences and smooth service.

Essential Duties and Responsibilities

1. Greet guests warmly and provide accurate information about services and local attractions.

2. Complete guest registration, inputting and retrieving information via computer system, and promoting our brand.

3. Handle payments, verify credit cards, and manage cash and vouchers accurately.

4. Answer phone calls promptly, record messages, and handle mail and packages as requested.

5. Close guest accounts at checkout, ensuring guest satisfaction and resolving any issues.

6. Address guest complaints, researching and resolving issues effectively.

7. Remain calm during emergencies and busy periods, using judgment and discretion.

8. Maintain regular attendance and perform other duties as assigned.

Qualifications and Skills

• High School Diploma or equivalent; college degree preferred.
• Hotel experience is a plus.
• Strong mathematical skills and proficiency with computer systems.
• Excellent communication and interpersonal skills, with patience and tact.
• Ability to stand and move throughout the front office area.
• Ability to observe and respond to emergency situations.
• Effective relationship-building skills with colleagues and guests.

Compensation and Benefits

Hourly wage: $17.00 - $18.00. This position is not tip-eligible. No discretionary performance bonus.

Our benefits include comprehensive health plans, vacation and sick leave, pet insurance, 401(k) with matching, and employee discounts. Details vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer, valuing diversity and inclusion. We encourage all qualified candidates, including military veterans, to apply.