Front Desk Agent - Hilton Garden Inn, Morgantown

Hilton Garden Inn Morgantown; Morgantown (WV); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking hospitality team as a Front Desk Agent at a vibrant hotel in Morgantown, WV. This role is pivotal in ensuring guest satisfaction by managing check-ins and check-outs, addressing inquiries, and resolving issues with a friendly demeanor. You'll be trained in various hotel operations, enhancing your skills in customer service and hospitality. Enjoy a dynamic work environment where your contributions make a real difference. If you are passionate about providing exceptional service and thrive in a fast-paced setting, this opportunity is perfect for you!

Qualifications

• 1-2 years of hotel front desk experience preferred.
• Organized with attention to detail and capable of managing difficult situations.

Responsibilities

• Handle guest registration and room assignments professionally.
• Resolve customer complaints and assist with inquiries related to hotel services.

Skills

Customer Service

Problem Solving

Attention to Detail

Time Management

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

The Hilton Garden Inn of Morgantown, WV, is conveniently located in the Suncrest Towne Centre, just steps from shopping and dining. It is also minutes away from Ruby Memorial Hospital, West Virginia University, Mountaineer Field, and the WVU Coliseum. Come join our fantastic team!

We are seeking a friendly Front Desk Agent to join our team!

Compensation: $13.00 per hour

Position Overview:
Responsible for checking guests in and out, responding to inquiries and resolving issues professionally to ensure maximum customer satisfaction while adhering to SOPs.

Essential Job Functions:

1. Handle guest registration and room assignments, accommodating special requests when possible.
2. Pre-register, block reservations, and take same-day or future reservations following resort rate structures, discounts, and strategies.
3. Manage guest check-ins and check-outs in line with hotel policies, maintaining friendliness and efficiency.
4. Resolve customer complaints and assist with inquiries related to resort services, events, directions, attractions, check cashing, safes, etc.
5. Cancel reservations as per procedures.
6. Walk guests professionally and courteously according to procedures.
7. Perform cleaning and organizing tasks during downtime.
8. Adhere to Hilton brand standards, training, and requirements.
9. Cross-train in Housekeeping to understand room cleaning and preparation.
10. Assist with laundry duties, such as folding linens, when needed.

Non-essential Job Functions:

1. Inventory guest room keys and request re-keying as needed.
2. Support housekeeping, lobby, laundry, and public areas during busy times or absences.

Qualifications:

• High School diploma.
• 1-2 years of hotel front desk experience preferred.
• Proficient with Microsoft Word and Excel.
• Organized with attention to detail.
• Ability to follow instructions, respond to management, take responsibility, and complete tasks on time.
• Capable of managing difficult customer situations and responding promptly to needs.

Additional Information:

This description is not exhaustive; duties may change. Training will be provided. Reasonable accommodations are available for individuals with disabilities. Up to Par Management and Taylor Hospitality are equal opportunity employers, committed to diversity and inclusion.

About the Company:

Up to Par Management LLC and Taylor Hospitality LLC are leading hospitality management companies dedicated to creating memorable experiences through their hotels, clubs, and community initiatives. We value passionate professionals and offer growth opportunities.