Front Desk Agent

Chartwell Hospitality; Nashville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent who thrives on providing exceptional customer service. In this dynamic role, you will be the first point of contact for guests, ensuring a warm welcome and a positive experience. Your problem-solving skills and ability to handle transactions with confidence will be key to your success. Enjoy various benefits, including hotel discounts and professional growth opportunities, while making a meaningful impact on guests' stays. If you have a passion for hospitality and communication, this is the perfect opportunity for you.

Benefits

Hotel and Travel Discounts

Medical / HSA

Dental

Vision

Life and Voluntary Insurance Plans

401-K with Company Match

Tuition Reimbursement

Professional Growth and Development Opportunities

Incentive / Bonus potential

Qualifications

• Excellent English communication skills required.
• Ability to handle cash and credit card transactions.

Responsibilities

• Provide exceptional service and first impressions to guests.
• Welcome guests in person and over the phone.

Skills

Customer Service

Problem Solving

English Communication

Cash Handling

Education

High School Diploma

Tools

Computer Software

Job description

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will:

• Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
• Welcome and serve guests in person and over the phone everyday.
• Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

Fundamentals To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, standing and occasionally, you will have to lift or move up to 20 pounds.

Benefits

• Hotel and Travel Discounts
• Medical / HSA
• Dental
• Vision
• Life and Voluntary Insurance Plans
• Short Term
• 401-K with Company Match
• Supplemental Insurance
• Professional Growth and Development Opportunities
• Tuition Reimbursement
• Compensation: Based on Experience
• Incentive / Bonus potential

Source: Chartwell Hospitality