Front Desk Agent

Highgate; Springfield (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to deliver exceptional service and ensure guest satisfaction. In this entry-level role, you will be the first point of contact for guests, providing assistance during check-in and throughout their stay. You'll utilize your strong communication skills and customer service experience to create a welcoming environment. Join a dynamic team dedicated to maintaining high standards of service and appearance while enjoying opportunities for growth in a thriving company. This is your chance to be part of a forward-thinking organization committed to excellence in hospitality.

Qualifications

• High School diploma or equivalent required.
• Experience in hospitality preferred.

Responsibilities

• Provide courteous service to guests during check-in and checkout.
• Answer guest inquiries regarding local amenities and services.
• Handle cash and credit policies accurately.

Skills

Customer Service

Effective Communication

Multitasking

Problem-Solving

Computer Skills

Education

High School Diploma

College Coursework in Hospitality

Job description

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Company Overview

Highgate Hotels is a premier real estate investment and hospitality management company recognized as an industry innovator. It is a dominant player in U.S. markets such as New York, Boston, Miami, San Francisco, and Honolulu, with expanding presence in Europe, Latin America, and the Caribbean. The company's global property portfolio exceeds $20B in assets and generates over $5B in revenue. Highgate offers guidance through all stages of the hospitality cycle and develops bespoke hotel brands, utilizing industry-leading revenue management tools. The company’s leadership comprises experienced hotel management professionals, with offices in London, New York, Dallas, and Seattle.

Position Details

Location: TownePlace Suites Springfield, 6245 Brandon Ave, Springfield, VA 22150

Compensation: Hourly

Overview

The Front Office Agent provides attentive, courteous, and efficient service to guests during check-in, their stay, and checkout, while maximizing room revenue and occupancy.

Responsibilities

1. Answer guest inquiries regarding restaurants, transportation, entertainment, etc.
2. Follow all cash handling and credit policies.
3. Be aware of all rates, packages, and promotions.
4. Familiarize with in-house groups and restricted dates.
5. Obtain necessary reservation information and follow rate-quoting procedures.
6. Understand hospitality terminology and emergency procedures.
7. Handle check-ins and checkouts courteously and efficiently.
8. Use proper radio etiquette and operate all relevant front desk systems.
9. Complete shift duties and reports accurately and timely.
10. Maintain a clean work area and assist guests with safe deposit boxes.

Qualifications

1. College coursework in related field helpful.
2. Experience in hospitality preferred.
3. High School diploma or equivalent required.
4. Computer skills required.
5. Customer service experience preferred.
6. Effective communication and a friendly demeanor are essential.
7. Ability to multitask, prioritize, and maintain confidentiality.
8. Maintain high standards of appearance and punctuality.
9. Cross-training and problem-solving skills are advantageous.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality

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