Front Desk Agent

Westgate Resorts; Cincinnati (OH); On-site; USD 28,000 - 36,000; Full time

Job summary

Join a leading hospitality company as a Front Desk Agent, where you will be the first point of contact for guests. Your role includes greeting guests, managing reservations, and providing exceptional customer service to ensure a positive experience. The position offers various benefits, including paid time off and tuition assistance.

Benefits

Paid Time Off

401K with company match

Tuition Assistance

Exclusive discounts for team members

Wellness programs

Qualifications

• Must be able to lift up to 15 lbs.
• Must be able to stand for long periods.
• 1-3 months of related experience or training.

Responsibilities

• Greet guests upon arrival and facilitate check-in/check-out.
• Handle room reservations and confirm guest details.
• Process payments and handle financial transactions accurately.

Skills

Customer Service

Communication

Attention to Detail

Education

High school diploma or GED

Job description

Join our team as a Front Desk Agent, where you'll be the friendly face and welcoming voice that sets the tone for our guests' stay. As the first point of contact, your customer service skills and attention to detail will create a positive experience, ensuring our guests feel valued from check-in to check-out.

1. Greet guests upon arrival, facilitate check-in/check-out, and provide information about hotel services, amenities, and policies.
2. Handle room reservations, confirm guest details, assign rooms, and communicate any special requests to relevant departments.
3. Provide excellent customer service by addressing guest inquiries, concerns, and requests promptly and professionally.
4. Process payments, verify payment information, and handle financial transactions accurately, including cash handling and coordination with the accounting department.
5. Serve as a communication hub, relay messages between guests and hotel departments, and maintain accurate records of guest interactions.

Qualifications

• Must be able to lift up to 15 lbs.
• Must be able to stand for long periods.
• High school diploma or GED; or 1-3 months of related experience or training; or equivalent combination of education and experience.
• Strong communication skills, both written and verbal, with the ability to interact attentively with team members and guests.
• Must pass a background check, drug test, and prove eligibility to work in the U.S.
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Applicants using tobacco products will not be considered.

To succeed, embody our core values of integrity, passion, and a strong work ethic.

Additional Benefits

• Paid Time Off (vacation, sick, personal)
• Paid Holidays
• 401K with company match
• Daily Pay access
• Family benefits including parental leave and adoption assistance
• Wellness programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Insurance options (life, disability, accident, etc.)
• Pet Insurance
• Exclusive discounts for team members
• Community involvement programs

Westgate Resorts is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected statuses. For accommodations, contact [emailprotected].