Front Desk Agent

Arbor Lodging; Chicago (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent to be the first point of contact for guests. This role involves greeting and registering guests, assisting with reservations, and ensuring a seamless check-in experience. The ideal candidate will possess excellent communication skills, a friendly demeanor, and a strong commitment to customer satisfaction. Join a company that values integrity, accountability, and diversity, while offering a supportive environment for personal and professional growth.

Benefits

Competitive Salary

Annual Review with Increase Potential

401k Program with Company Match

Qualifications

• High school diploma or equivalent is required.
• Previous hotel front desk experience is preferred.

Responsibilities

• Greet and register guests in a friendly manner.
• Assist guests with reservations and inquiries.
• Handle guest issues and process payments.

Skills

Hotel Front Desk Experience

Customer Service

Communication Skills

Organizational Skills

Teamwork

Education

High School Diploma

Tools

Hotel Reservations Software

Microsoft Windows

Job description

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Join to apply for the Front Desk Agent role at Arbor Lodging

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our culture is focused on connecting our guests with exceptional experiences. We are people-focused, data-driven, and accountable-to our guests and our clients.

Summary

The Front Desk Agent is the first person who greets guests when they walk into the hotel. They are responsible for distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints.

Duties & Responsibilities

• Greet and register guests in a friendly manner
• Assist in taking reservations, pre-registrations, and room blocking
• Assist large groups upon arrival
• Assist guests in finding dining, shopping, and other "hidden gems" nearby
• Be the first to handle and resolve guest issues
• Process payments according to procedure
• Upsell additional facilities and services
• Performs all check-out tasks
• Ensure all cash, checks, and credit card balances at the end of each shift
• Answer questions and cater to any guests needs
• Communicate internally with other departments when necessary to resolve a guest concern or request
• Additional tasks may be assigned at any given time
  
  

Requirements

Qualifications:

• High school Diploma or equivalent
• Hotel Front Desk experience preferred
• Experience with hotel reservations software
• Experience with Microsoft Windows
• Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction
• Positive, upbeat demeanor
• Excellent communication and organizational skills
• Team-oriented
• Ability to stand for 8 hours at a time
• Ability to lift 20 lbs. on occasion
  
  

Benefits

• Competitive salary
• Annual review with increase potential
• 401k program with company match
• Additional benefits may be available
  
  

Arbor's Guiding Principles

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
• Lead with Heart - Be kind, passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity; respect individual opinions and ideas.
  
  

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Required

Preferred

Job Industries

• Other

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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