Agent Front Desk (190217)

InterContinental 62s Group plc; Naperville (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Training and development

Job summary

IHG Hotels & Resorts is seeking a Front Desk Agent in Naperville, IL to greet guests, handle reservations, and manage payments. You’ll provide warm welcomes, assist with rewards, and ensure smooth check-in and check-out experiences.

The role emphasizes attentive service, local recommendations, and strong problem-solving to delight guests. Ideal candidates are tech-savvy, fluent in the local language, and capable of handling billing questions while offering personalized guest experiences.

Qualifications

• Excellent communication with guests and colleagues.
• Strong problem-solving to turn issues into memorable experiences.
• Fluency in the local language; additional languages are a plus.
• Able to read, write and use computer systems.

Responsibilities

• Greet guests warmly and set a memorable first impression.
• Acknowledge IHG Rewards Club members and returning guests in person or on the phone.
• Handle, process and receive payments for guest bookings.
• Make check-in and check-out swift and seamless for guests.
• Anticipate guest needs and offer tailored recommendations.
• Be the guests' trusted contact for billing issues and local restaurant suggestions.

Skills

Communication

Problem-solving

Customer service

Tech literacy

Job description

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

What We need from you:

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great, but not essential
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.