Agent Front Desk

InterContinental Hotels Group; Fort Leavenworth (KS); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Comprehensive training

Benefits package: PTO, health/dental/视

Job summary

InterContinental Hotels Group is seeking a Front Desk Agent to deliver seamless service, greet guests warmly, and provide local insights. You will manage bookings, handle payments, and ensure swift check-in and check-out while anticipating guest needs.

We value clear communication, problem-solving, and a friendly, tech-savvy approach. Fluency in the local language is preferred, with room for growth via our extensive training and benefits program.

Qualifications

• Clear communication with guests, handling concerns and compliments with ease.
• Ability to turn issues into opportunities through problem-solving.
• Fluency in the local language is preferred; other languages a plus.
• Strong reading, writing, basic math and computer skills are required.

Responsibilities

• Greet guests warmly and kick off memorable experiences.
• Acknowledge IHG Rewards Club members and returning guests by name.
• Take, manage, and receive payments for guest bookings.
• Make check-in and check-out fast and seamless for guests.
• Anticipate guest needs and offer tailored recommendations.
• Be the trusted contact for guests, handling bill issues and restaurant suggestions.

Skills

Communication skills

Problem-solving

Local language fluency

Literate & tech-savvy

Job description

First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day:

Every day is different, but you'll mostly be:

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying one step of our guests' needs to anticipate requests and offer tailored recommendations
• Being our guests' trusted contact - helping with everything from bill issues to restaurant recommendations

What We need from you:

• Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great, but not essential
• Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skills

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

The hourly pay rate for this role is $17.75.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.