Front Desk Agent

Hyatt Hotels Corporation; Chicago (IL); On-site; Full time

Job summary

Join a leading hospitality company as a Front Desk Agent, where your enthusiasm and customer service skills will create unforgettable experiences for guests. This full-time role offers advancement opportunities and a supportive team culture. Enjoy benefits like travel discounts and insurance options.

Benefits

401k

Health/Dental/Vision/Life Insurance

Management Development Program

TEAM and Travel Discounts

Vacation/Well/Holiday Pay

Referral Bonus Program

Qualifications

• Prior front desk experience ideal, willing to train the right candidate.
• Fluency in English; Spanish is highly desired.

Responsibilities

• Welcome guests, manage their information, and assign rooms.
• Answer inquiries to ensure guests have an excellent stay.

Skills

Customer Service

Communication

Motivation

Tools

Microsoft Office

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Job description

Summary

About Us: Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!

T.E.A.M = Together Everyone Achieves More

About the Role

Seeking charismatic and outgoing hospitality professionals to join our growing TEAM! As Front Desk Agent, you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests.

* This position will be for evenings and weekends.

Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest experience.

Advancement Opportunities and Professional Career Path

Are you looking to plant your roots, be a part of a TEAM that feels like family, and grow your career within a prospering establishment that invests in their associates?

Our Management Development Program (MDP) is designed to elevate top talent into future leaders—potentially within less than one year! What’s Your More?

• 401k
• Health/Dental/Vision/Life/Voluntary Insurance
• Management Development Program
• TEAM and Travel Discounts
• Vacation/Well/Holiday Pay
• Referral Bonus Program

Full-time positions are benefits-eligible, including time off, travel discounts, medical, and other insurance options.

Travel Discounts: With multiple brands and thousands of locations worldwide, TEAM members enjoy special travel discounts and sometimes F&B discounts!

Responsibilities

In this role, you will welcome guests, manage their information, distribute keys, assign rooms, and answer general inquiries to ensure they have an excellent stay with us.

Requirements

• Prior front desk experience in a brand setting or luxury hotel environment is ideal, but we are willing to train the right customer service professional eager to grow their career. We are dedicated to thorough training & development through interactive teamwork in a positive environment.
• Strong knowledge of software applications is beneficial, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack).
• Fluency in English; additional languages, especially Spanish, are highly desired.
• Flexible schedule required for days, weekends, and holidays.
• High energy, effective communication, positive attitude, and motivation skills.
• Ability to prioritize and manage multiple projects simultaneously.
• Ability to understand and communicate complex ideas using technical or professional language.

Pay rate is $18 per hour.

This position is at a location where Hyatt is not the employer. The employer may be a third-party management company responsible for employment benefits and obligations.

Location: Grand Hyatt Deer Valley | Park City, UT, US