Front Desk Agent

Chartwell Hospitality; Charlotte (NC); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent in Charlotte, NC. The role involves providing exceptional service and creating a welcoming environment for guests. Responsibilities include greeting guests, managing check-ins and check-outs, and ensuring a positive guest experience. Candidates should possess strong communication skills and be comfortable using computers. Benefits include medical, dental, and professional growth opportunities.

Benefits

Medical

Dental

Vision

Life Insurance

Long/Short Term Disability

401-K

Supplemental Insurance

Professional Growth and Development Opportunities

Travel Discounts

Qualifications

• Excellent English communication skills required.

Responsibilities

• Provide first impressions to guests and deliver exceptional service.
• Welcome and serve guests in person and over the phone.
• Handle cash and credit card transactions accurately.

Skills

Communication

Job description

Checking people in and out

It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent, you’ll have many opportunities to brighten someone’s day.

Responsibilities as a Front Desk Agent

• Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
• Welcome and serve guests in person and over the phone daily.
• Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

Minimum Requirements

To be successful in this role, you must have excellent English communication skills and be able to read, write, and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, standing, and occasionally, you will have to lift or move up to 20 pounds.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Long/Short Term Disability
• 401-K
• Supplemental Insurance
• Professional Growth and Development Opportunities
• Compensation: Based on Experience
• Travel Discounts