Front Desk Agent

Island Hospitality Management; San Antonio (TX); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hospitality management company is seeking a Front Desk Agent to oversee front desk operations. The ideal candidate will exhibit professionalism, outstanding communication skills, and the ability to thrive in a fast-paced environment. This role includes handling guest check-ins, processing payments, and providing assistance to guests. The company offers comprehensive training and a rewarding benefits package, including healthcare, paid time off, and a 401(k) retirement plan.

Benefits

Healthcare including Medical, Dental, and Vision Insurance

401(k) Retirement plan with company match

Paid Sick and Vacation Time

Employee Assistance Program

Incentive-based bonus program

Free room nights at our hotels

Discounts for friends and family

Qualifications

• Highly motivated team player with strong initiative.
• Effective in handling problems and providing excellent guest service.

Responsibilities

• Check-in/Check-out hotel guests and process payments.
• Provide information and assistance to guests and vendors.
• Prepare necessary reports for management.

Skills

Communication

Problem Solving

Team Player

Stress Management

Job description

Description

Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment.

This position may require flexible scheduling availability.

Requirements

Job Requirements:

• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepare all necessary reports during each shift for the management team

Job Qualifications

• Highly motivated team player with strong initiative and desire for achievement
• Effective in handling problems in the workplace including anticipating, preventing, identifying, and solving issues as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period. The scheduled hours vary based on guest occupancy, season, staffing, and other factors. Island Hospitality cannot guarantee specific work hours per week.

Training

Island Hospitality is committed to employee development through a formalized training and development program that provides a clear path for growth within the hospitality industry. Employees with prior experience can build upon that foundation and find further growth opportunities using the tools and resources provided.

Team Member Wellness Program

How We Thank You For All You Bring To The Team

Rewarding Benefits Package

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans available
• Dependent care FSA
• Identity Theft Protection Insurance
• Commuter benefits including transit & parking
• Pet Insurance
• PTO and Payroll Incentives for Annual Wellness Exams
• Employee Assistance Program
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
• Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement plan with company match

Rewarding Hard Work

• Incentive-based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand
• Recognition and bonuses for Team Member of the Month, Quarter, and Year
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
• Career growth through our in-house training program with personalized paths
• Referral bonus program to any of our locations

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization where required by law.