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Front Desk Agent

Midas Hospitality

Charlotte (NC)

On-site

USD 10,000 - 60,000

Full time

15 days ago

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Job summary

An established industry player in hospitality is seeking a dynamic Front Desk Agent to join their team at a vibrant hotel in Charlotte. This role is pivotal in ensuring guest satisfaction by managing arrivals, departures, and inquiries with professionalism and warmth. Ideal candidates will bring customer service experience and a passion for hospitality. Join a supportive work environment that values growth and offers robust benefits, including medical coverage and PTO. If you thrive in a fast-paced setting and enjoy helping others, this opportunity is perfect for you.

Benefits

Growth and development tools
Robust PTO policies
Medical, Dental, and Vision coverage
401(k) matching
Employee Assistance Program
Discounted products and services

Qualifications

  • Previous experience as a Front Desk Agent is preferred.
  • Experience in a customer service industry is required.

Responsibilities

  • Greeting, registering, and assigning rooms to guests.
  • Answering inquiries about hotel services and making reservations.
  • Computing bills and collecting payments from guests.

Skills

Customer Service
Front Desk Operations
Reservation Management

Education

High School Diploma

Job description

Join to apply for the Front Desk Agent role at Midas Hospitality.

4 days ago Be among the first 25 applicants.

Front Desk Agent - Aloft: Charlotte, NC

Start Your Journey With Midas Hospitality

Midas Hospitality is seeking a dynamic Front Desk Agent to join our team at the Aloft hotel located in Charlotte, NC. This position will be responsible for assisting arriving, departing, and in-house guests, as well as handling telephone inquiries regarding reservations, hotel information, and guest concerns.

What You Will Be Doing

  1. Greeting, registering, and assigning rooms to guests. Issuing room keys and providing directions.
  2. Sorting incoming mail and faxes for guests.
  3. Answering inquiries about hotel services, guest registration, shopping, dining, entertainment, and travel directions.
  4. Keeping records of room availability and guests' accounts.
  5. Computing bills, collecting payments, and making change for guests.
  6. Making, confirming, and canceling reservations.

The Ideal Candidate

  • Previous experience as a Front Desk Agent is preferred.
  • Experience in a customer service industry is required.

About Us

Since 2006, Midas Hospitality has grown to operate over 40 hotels across 14 states, focusing on select-service and extended-stay properties for leading brands such as Marriott, Hilton, and IHG. We prioritize our people, offering opportunities for growth, comprehensive benefits, and a supportive work environment. Visit our website at www.midashospitality.com.

Our benefits include:

  • Growth and development tools and access to learning
  • Robust PTO policies
  • Medical, Dental, and Vision coverage
  • 401(k) matching
  • Employee Assistance Program
  • Discounted products and services

Midas Hospitality is an equal opportunity employer and a drug-free workplace.

Salary: $15.00 - $15.10 per hour

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