Front Desk Agent

Blackberry Farm; Cashiers (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading hospitality company seeks a Front Desk Agent in Cashiers to manage daily operations and guest relations. Ideal candidates will have a high school diploma, prior customer service experience, and excellent communication skills. The role requires flexibility to work weekends and holidays, ensuring guests' needs are met promptly. Join a historic site known for its beautiful scenery and commitment to service.

Qualifications

• 2-3 years of Hospitality or Customer Service experience.
• Must have excellent written & verbal communication skills.
• Must be capable of learning new computer software programs quickly.

Responsibilities

• Responsible for daily operations and overseeing front desk functions.
• Answers and responds to guests' requests promptly.
• Checks guests in and out and assists with making reservations.

Skills

Customer Service

Communication

Problem Solving

Basic Math

Education

High school diploma or equivalent

Tools

MS Office

OPERA

Job description

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The Front Desk Agent is responsible for daily operations and overseeing all front desk functions. Responsibilities also include effectively handling guest questions, problems, concerns, and needs related to lodging or food and beverage, as well as, High Hampton itself.

Must have flexibility to work weekends and holidays.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Answers and responds to guests' requests and individual needs promptly
• Maintains a keen understanding of Opera functions
• Resolves billing questions and concerns
• Checks hotel availability and assists with making reservations
• Checks guests in and out and gives proper welcome packets and room assignments
• Maintains inventory such as; movies, medical supplies, batteries, personal hygiene items, etc.
• Maintains a clean and organized work area
• Reviews daily reports and works with the Front Desk team to ensure all information is correct in the system
• Review guests' profiles and reservations before arrival to ensure all information is input correctly
• Assists with booking activities
• Ensures all guests are charged correctly for items purchased
• Understand the Point-of-Sale operations for gift shops and incidental charges
• Review all resumes to ensure all group needs are met
• Assists Sales team with groups by preparing BEO’s, group rooms, group arrival, and group key packets
  
  

Must Comply With All Company Policies And Procedures.

To perform the essential functions of this position regular and consistent attendance is required.

Must work well with other Team Members and Managers and interact with our guests.

Supervisory Responsibilities

• None
  
  

EDUCATION And/or EXPERIENCE

• High school diploma or equivalent
• 2-3 years of Hospitality or Customer Service experience
  
  

Computer Skills

• Basic understanding of MS Office Programs
• Experience with OPERA is preferred
• Must be capable of learning new computer software programs quickly
  
  

Language Skills

• Must have excellent written & verbal communication skills
• Must be able to communicate effectively with guests, team members, and managers
  
  

Mathematical Skills

• Understanding of basic math and general accounting
  
  

REASONING ABILITY

• Must be able to remain calm under pressure
• Must be able to simultaneously manage diverse tasks
• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
  
  

PHYSICAL DEMANDS

• Must be able to sit or be on feet for long periods of time
• Must be able to lift up to 50lbs
• Must be able to safely operate a company vehicle or golf cart
• Must be able to work outdoors in all weather conditions
  
  

WORK ENVIRONMENT

• General office / front desk guest reception area
• 1,400 acres of High Hampton property
  
  

Disclaimer: This job description reflects the assignment of the essential functions of the current position, but does not prescribe or restrict the tasks that may be assigned. The critical features are specified but are subject to change at any time for various reasons, including management discretion.

High Hampton, listed on the National Register of Historic Places, has inspired residents and guests to connect with nature and each other for 96 years. Amenities at this 3,600-foot elevation, 1,400-acre property include a myriad of seasonal events, a scenic mountain golf course redesigned by Tom Fazio, five tennis courts, 15-miles of hiking trails, a 35-acre private lake for swimming, boating, fishing, and other water-related activities and top-notch high country cuisine.

High Hampton is an Equal Opportunity Employer.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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