Front Desk Agent

Hilton Garden Inn Greenville; Greenville (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic and family-oriented team at a leading hotel brand as a Front Desk Agent. This role is perfect for those who thrive in a fast-paced environment and enjoy providing exceptional customer service. You will be the first point of contact for guests, ensuring a welcoming atmosphere while managing check-ins and addressing inquiries. The company values its employees, offering a generous benefits package including medical, dental, and vision coverage, along with a points-based bonus system. If you are looking to advance your career in hospitality, this is the opportunity for you!

Benefits

Medical/Dental/Vision benefits

Generous PTO program

Points-based bonus

Daily pay

Employee Referral bonus program

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or guest-related roles preferred.

Responsibilities

• Greet guests courteously and handle inquiries efficiently.
• Post guest charges and manage payments accurately.
• Maintain high service levels and respond to guest concerns.

Skills

Customer Service

Problem-Solving

Communication Skills

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

PMS (Property Management System)

Quore

PBX

Job description

Raines Co. - Your Future is Now

Position Summary: The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquiries, checking in/out, and reserving rooms.

We offer:

Medical/Dental/Vision benefits, a generous PTO program, points-based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.

Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, our partners, and within the communities where we operate.

Essential Functions:

1. Assisting guests efficiently, courteously, and professionally at all times.
2. Maintain a high level of service and hospitality.
3. Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in a timely manner.
4. Post guest charges, collect payments, and follow all cash handling procedures.
5. Handle guest mail and messages with respect to privacy and professionalism.
6. Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
7. Communicate effectively with various departments and management on guest comments and concerns.
8. Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
9. Have full knowledge of hotel safety and emergency procedures.

Qualifications:

1. High school diploma, GED, or equivalent.
2. Experience in customer service, forward-facing, or other guest-related positions.
3. Proficient in Microsoft Office or similar computer applications.
4. Experience in the hospitality industry as a front desk agent, hotel receptionist, or other guest services preferred.
5. Experience with brand or property specific PMS, Quore, PBX, and other hotel-related systems preferred.
6. Must speak English fluently.
7. Must have excellent written and oral communication skills.
8. Problem-solving, reasoning, and ability to multi-task and interact with people under pressure.

Raines is proud to be an Equal Opportunity Employer.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-employment background check required.