Front Desk Agent - Hilton Asheville Biltmore Park

Biltmore Farms, LLC; Asheville (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

Join Biltmore Farms as a Front Desk Agent, where you’ll be the first welcoming presence for guests at our esteemed hotel. This role includes managing guest check-ins, accommodating requests, and ensuring a smooth stay, all while being part of a supportive team that values hospitality and growth opportunities.

Benefits

Outstanding medical, dental, and vision benefits coverage

401k retirement plan with employer matching

Parental leave up to 6 weeks

Hilton brand hotel discounts

Annual bonus of up to $600 for wellness program

Paid time off and paid holidays

Discounted YMCA membership

Qualifications

• Ability to communicate effectively in English.
• Previous hotel-related experience desired.
• Professional demeanor with guests and co-workers.

Responsibilities

• Represent the hotel during guest check-in and check-out.
• Accommodate guest requests and issues.
• Coordinate with hotel teams regarding room status.

Skills

Customer Service

Problem Solving

Multi-tasking

Education

High School graduate or equivalent

Job description

Picture Yourself at Biltmore Farms as part of the Vanderbilt legacy of hospitality!

Why join our Front Office team?

• $17.00 per hour starting pay
• Outstanding medical, dental, and vision benefits coverage
• 401k retirement plan with employer matching program
• Parental leave with up to 6 weeks available for birth, adoption, and fostering
• Hilton brand hotel discounts for you, your family, and your friends
• Fun wellness employee program with annual bonus of up to $600
• YMCA membership monthly discount
• Paid time off and paid holidays
• Friendly and supportive work environments
• Incredible employee learning and growth opportunities
• Exciting employee events and activities

As a Front Desk Agent, you will:

• Represent the hotel through all stages of a guests' stay, from check-in to check-out
• Accommodate guest requests whenever possible
• Assign and register guests to available rooms
• Coordinate room status with our other hotel teams
• Familiarize yourself with all Biltmore Farms policies, procedures, and facilities
• Be a considerate, creative, and confident concierge
• Must be able to work a flexible AM/PM shift schedule including weekends and holidays

Essential Elements

As a Biltmore Farms Front Desk Agent, you are more than just a welcoming presence, you are the first impression our guests have to our hotel and to our city. We are all a team at Biltmore Farms Hotels and together we each as one to welcome our guests like family. Working as a team will be key to your success. This position will require tact, diplomacy, grace, and patience.

Education & Experience

High School graduate or equivalent. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to speak and understand the primary language(s) used by guest who visit the workplace. Previous hotel-related experience desired.

Knowledge

Be professional in all dealings with guests and co-workers. Identify problems and review information. Must be able to use math skills to solve problems quickly and correctly. Concentrate and not be distracted while performing a task. Must be able to multi-task. Anticipate guest needs. Be aware of others' actions and reactions and understand possible causes.

Post Offer / Pre-Employment:

For the on-going safety and well-being of our employees and guests, Biltmore Farms' on-boarding process includes a criminal history disclosure and screening process for employees selected for employment. This process begins after an offer of employment is extended in writing. Final decisions on employment will be treated in accordance with federal-, state-, and local laws and guidance and determinations will be made on a case-by-case basis prior to adverse action. Biltmore Farms is dedicated to matching candidates with a criminal history to a position where they can be successful.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer participates in E-Verify. Click here for more information.

AVISO: La Ley Federal le exige a todos los empleadores que verifiquen la identidad y elegibilidad de empleo de toda persona contratada para trabajar en los Estados Unidos. Haga clic aqu para obtener mas informacion.