Front Desk Agent

AC Hotel by Marriott Asheville Biltmore Village; Asheville (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel chain is seeking a Front Desk Agent to join their team in Asheville. This role involves providing exceptional service, managing guest check-ins and check-outs, and ensuring a great experience for every guest. Ideal candidates will have a passion for hospitality and excellent communication skills.

Benefits

Marriott employee room discounts worldwide

Career development and growth opportunities

On-site training and employee recognition programs

Qualifications

• Hospitality or customer service experience preferred.
• Excellent communication and interpersonal skills required.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet and welcome guests with a warm, professional attitude.
• Perform check-in and check-out procedures efficiently.
• Respond to guest inquiries, requests, and complaints.

Skills

Communication

Interpersonal skills

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Be Part of Our Opening Team!

As a Front Desk Agent at AC Hotel by Marriott Asheville Biltmore Village, you are the first point of contact for our guests. You will deliver exceptional service with a European-inspired approach—refined, efficient, and thoughtfully curated. You will ensure a seamless check-in and check-out process while assisting guests with requests to enhance their stay.

Key Responsibilities:

• Greet and welcome guests with a warm, professional attitude.
• Perform check-in and check-out procedures efficiently using hotel systems.
• Provide information about hotel services, amenities, and local attractions.
• Respond to guest inquiries, requests, and complaints with promptness and courtesy.
• Handle payments, issue room keys, and manage reservations accurately.
• Collaborate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Maintain a clean and organized front desk area.
• Follow Marriott brand standards and ensure compliance with safety and security procedures.

What We Are Looking For:

• High school diploma or equivalent required; hospitality or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Proficient in using hotel management software (training provided).
• Ability to multitask in a fast-paced environment.
• Must be able to work flexible shifts including evenings, weekends, and holidays.
• Passion for hospitality and delivering personalized guest experiences.

Benefits:

• Marriott employee room discounts worldwide
• Competitive Wages
• Career development and growth opportunities within Milan Hotel Group
• On-site training and employee recognition programs

Source: Hospitality Online