Front Desk Agent (PM Shift + Night Audit Relief)

StepStone Hospitality; Providence (RI); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hospitality company as a Front Desk Agent at Sheraton Galleria. This role involves managing overnight operations, ensuring guest satisfaction, and maintaining a welcoming environment. Enjoy competitive pay, opportunities for growth, and a vibrant work atmosphere in Atlanta.

Benefits

Competitive hourly wage plus tips

Free parking

Breakfast

Hotel discounts

Qualifications

• Knowledge of hotel operations and guest services.
• Ability to handle challenging situations professionally.

Responsibilities

• Oversee overnight front desk operations including check-ins and check-outs.
• Reconcile and audit daily financial transactions accurately.
• Address guest inquiries and ensure security during overnight hours.

Skills

Communication

Interpersonal Skills

Attention to Detail

Education

High School Diploma

Job description

Front Desk Agent (PM Shift + Night Audit Relief)

Join us at StepStone Hospitality as a Front Desk Agent (PM Shift + Night Audit Relief) at Sheraton Galleria, Atlanta.

Description

Located just minutes from Truist Park, home of the Atlanta Braves, Sheraton Galleria offers 278 rooms and 5,000 sq. ft. of meeting space. Our hotel combines modern amenities with stylish design, providing a vibrant environment for both business and leisure guests.

We are seeking a detail-oriented hospitality professional passionate about delivering exceptional guest service. This overnight role involves managing nightly operations, balancing transactions, and ensuring guest satisfaction.

Key Responsibilities

• Oversee overnight front desk operations, including check-ins, check-outs, and guest assistance.
• Reconcile and audit daily financial transactions accurately.
• Generate and distribute reports for management.
• Address guest inquiries, concerns, and requests professionally.
• Ensure security and safety of guests and property during overnight hours.
• Coordinate with other departments for next-day preparations.
• Maintain a clean and welcoming front desk area.

If you excel in an independent work environment, have strong attention to detail, and are passionate about hospitality, we want to hear from you!

Why Work with Us?

• Competitive hourly wage plus tips
• Modern, newly renovated workspace
• Opportunities for career growth within StepStone Hospitality
• Engage with international guests in a prime Atlanta location
• Free parking, breakfast, and hotel discounts

Requirements

• Knowledge of hotel operations and guest services
• Strong communication and interpersonal skills
• Ability to handle challenging situations professionally
• High school diploma or relevant experience
• Previous hotel experience preferred
• Knowledge of health, safety, and legal regulations
• Ability to obtain necessary licenses and certifications
• Additional language skills and CPR/first aid training are a plus

We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Hospitality
• Industry: Hospitality