Front Desk Agent

The Marcus Corporation; BLOOMINGTON (MN); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hotel in Bloomington as a front desk associate, where your customer service skills will shine. You will be responsible for checking guests in and out, addressing their needs, and ensuring a memorable stay. Enjoy competitive wages, benefits, and a supportive team environment.

Benefits

Competitive Wages

Insurance benefits after 30 days

Free employee meal

Room discounts for Hilton properties

Employee referral bonus program

Qualifications

• Previous receptionist, customer service, front desk or administrative experience preferred.

Responsibilities

• Check guests in and out of room.
• Respond to guest requests and handle guest issues.
• Greet and welcome guests as they arrive.

Skills

Customer Service

Team Player

Job description

Do you enjoy putting a smile on people’s faces and creating memories that will last a lifetime? At the Hilton Minneapolis/Bloomington located in the heart of 494 & France Avenue, you will have the opportunity for a rewarding career working with hospitality professionals who together make the hotel one of the top ranked Hiltons in North America. Our priority is providing our guests and team members with exceptional experiences every day.

Responsibilities:

• Check guests in and out of room.
• Input and retrieve information routinely from computer system. Make appropriate selection of rooms based on guests' needs.
• Respond to guest requests and handle guest issues or report complaints to management.
• Promptly answer the phone in a professional and clear manner.
• Input all information into computer to communicate guest requests.
• Answer guest questions regarding area or hotel, outlet information and services.
• Greet and welcome guest as they arrive at the hotel.

Requirements:

• Excellent customer service skills are required.
• Must be able to work 1st and 2nd shifts.
• Previous receptionist, customer service, front desk or administrative experience preferred.

For each position, we require at least two positive verifiable references, a stable work history verified by a background check, a positive attitude, a willingness to be a team player, and the ability to work weekends and holidays.

At the Hilton Minneapolis/Bloomington, we offer the following great benefits:

• Competitive Wages
• Insurance benefits to our associates after 30 days of full-time employment
• Free employee meal
• Room discounts for Hilton properties and Marcus Hotels & Resorts properties
• Employee referral bonus program

We will verify through E-Verify the identity and employment eligibility of all persons hired. Marcus Hotels & Resorts is an Equal Opportunity Employer.

About the company

The Marcus Corporation is an American publicly held company headquartered in Milwaukee, Wisconsin.