Front Desk Agent

Sage Restaurant Group; Boulder (CO); On-site; USD 23,000 - 32,000; Full time

Job summary

Embassy Suites Boulder, part of Sage Hospitality, seeks a friendly Front Desk & Guest Services associate. You will greet arriving guests, assist with reservations and inquiries, and provide accurate information to ensure a seamless stay.

The role emphasizes hospitality storytelling and local knowledge, with an emphasis on authentic, welcoming service in a busy Boulder hotel environment. You will coordinate with hotel teams to deliver memorable guest experiences and contribute to a positive,

Qualifications

• High school diploma or equivalent required.
• Experience with cash handling and guest services preferred.
• Fluent in English, both written and spoken.
• Strong interpersonal and problem-solving skills.
• Able to stay organized and accurate with details.

Responsibilities

• Greet guests and complete check-in procedures using manual and computer methods.
• Handle check-out, close guest accounts, and prepare rooms for the next guest.
• Process payments with accuracy and maintain hotel records.
• Answer inquiries and take reservations with clear rates and upsell where appropriate.
• Maintain friendly, courteous demeanor and keep up to date on hotel functions.

Skills

Cash handling

Customer service

Fluent English

Detail oriented

Multitasking

Education

High School diploma

Job description

Why us?

At Sage Hospitality, how we work matters just as much as what we do. We are guided by a shared purpose to enrich lives, one experience at a time, and a vision to redefine how the world experiences hospitality.

At Embassy Suites Boulder, we embrace:

• “Uniquely Colorado” Experience - Two distinct properties united under a shared Canyon corridor identity, drawing inspiration from Boulder's vibrant culture, natural beauty, and innovative spirit.

• Experiential Hospitality - Staff serve as storytellers and guides, creating immersive, locally rooted experiences across both properties.

• Creative, Passion-Led Service - Emphasis on enthusiasm and authenticity, with team members who bring genuine energy to every guest interaction.

• Urban Retreat Atmosphere - Thoughtful design and attention to detail create a cohesive sense of place along Canyon Boulevard, whether guests are staying in all-suite comfort or a modern inn setting.

• Unified Brand, Distinct Experiences - While each property offers its own character, both share a commitment to elevated, people-first hospitality that reflects the best of Boulder.

All associates play an essential role in creating welcoming, inclusive environments where kindness, hospitality, and excellence are felt by guests and teams alike. These brandings reflect the unique spirit of Embassy Suites Boulder and align with Sage Hospitality’s commitment to genuine, meaningful connection.

Job Overview

Responds in a professional and courteous manner toarriving,departingand in-house guests by providingaccurateandtimelyinformation and services. Responds to telephone and in-person inquiriesregardingreservations, hotelinformationand guest concerns. This role is an essential part of the Embassy Suites Boulder team, bringing storytelling and local knowledge to every guest touchpoint where each guest interaction reflects Boulder's creative and passionate energy.

Responsibilities

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.

• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.

• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.

• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.

• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.

• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.

• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

• Maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.

• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.

• Must be fluent in oral and written English.

• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to read written communiques and monochrome computer screen.

• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.

• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.

• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.

• Mobility - must be able to reach all areas of hotel to assist clients.

• Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

ID: 2026-32998

Position Type: Regular Full-Time

Property: Embassy Suites Boulder

Outlet: Hotel

Category: Front Desk & Guest Services

Min: USD $20.00/Hr.

Address: 2601 Canyon Blvd

City: Boulder

State: Colorado

EOE Protected Veterans/Disability