Front Office Agent

EOS Hospitality LLC; South Yarmouth (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

EOS Hospitality LLC is looking for a dynamic Front Desk Agent to join Red Jacket Resorts in South Yarmouth, Massachusetts. In this role, you will provide exceptional service to guests, ensuring their stay is memorable. Key responsibilities include checking guests in and out, managing reservations, and maintaining knowledge of resort amenities.

Ideal candidates will have at least 1 year of experience in a front desk or reception role, possess excellent problem-solving skills, and enjoy working as part of a team.

Qualifications

• 1 year of experience in Front Desk / Reception preferred.
• Knowledge of the resort's services and customer service principles.

Responsibilities

• Check guests in and out in a warm manner.
• Communicate all guest requests with appropriate departments.
• Assist in booking reservations as requested.

Skills

Customer service

Problem-solving

Team Player

Job description

Description

Front Desk Agent

Red Jacket Resorts, Cape Cod’s premier resort and hospitality company, is seeking dynamic and motivated candidates for Front Desk Agent.

Are you ready to welcome our guests to their best beach vacation ever? Then you should be joining our team!

The Front Desk Agent is focused on providing efficient service and creating memorable experiences with a positive attitude with all our Guests. In this position, you will have a direct impact on the overall experience of our hotel Guests and be responsible for ensuring 100% satisfaction.

Responsibilities

• Checking guests in and out of resort in a warm and friendly manner
• Being knowledgeable of all the features, amenities, daily programming, hours of operation, room types, numbers, layout, décor, and locations of the resort collection
• You will also be knowledgeable about room rates, special packages and promotions
• Maintain daily house count and expected arrivals/departures
• Utilizing the resort's property management system
• Providing excellent customer service
• Communicating all guest requests with appropriate departments
• Assisting booking reservations as requested
• Excellent problem-solving and empowerment skill set.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Qualifications

Front Desk / Reception

Behaviors

• Team Player: Works well as a member of a group (Preferred)

Experience

• Preferred

  1 years:

  Front Desk / Reception

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: EOS Hospitality