Front Desk Agent

Boston Harbor Hotel; Boston (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading waterfront hotel as a Front Desk Agent, where you will greet guests, manage registrations, and ensure exceptional service. This role requires strong customer service skills and the ability to handle guest inquiries effectively. Enjoy a supportive work environment with opportunities for growth and development.

Benefits

Comprehensive health insurance

Retirement plans

Paid time off

On-site wellness programs

Local discounts

Employee rates on hotel stays

Qualifications

• At least 1 year of guest service experience, preferably in hospitality.
• Effective communication skills in English; additional languages are a plus.
• Self-motivated with excellent customer service skills.

Responsibilities

• Greet and register guests, providing prompt and courteous service.
• Handle guest complaints and ensure satisfaction.
• Complete registration efficiently using computer systems.

Skills

Customer Service

Communication

Organizational Skills

Multitasking

Education

Bachelor's degree in Hospitality or Business Administration

Tools

OPERA

Microsoft Office Suite

Job description

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About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. We also provide ongoing training and development opportunities to help our team build skills and advance their careers. Whether you're starting out or are a seasoned professional, Pyramid Global Hospitality offers a supportive environment that encourages growth and success across over 230 properties worldwide. Join us and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Watch this video for more about our company!

Location Description

The Boston Harbor Hotel is Boston's premier waterfront hotel, offering luxury service. We provide a competitive compensation and benefits package, along with growth opportunities. All candidates must demonstrate superior service orientation, a willingness to learn, and team spirit. Schedule flexibility is required due to the nature of our business.

Overview

Job Summary

The Front Desk Agent will greet and register guests, provide prompt and courteous service, and close out guest accounts, maintaining Five Star Service Standards.

Key Responsibilities

• Greet guests warmly upon arrival.
• Use a positive and clear speaking voice, listen carefully, respond appropriately, and provide accurate information about outlets and attractions.
• Complete registration efficiently using computer systems, confirming guest details and room rates.
• Answer phone calls professionally and promptly.
• Update guest profiles and input messages into the system.
• Handle guest mail, packages, and facsimiles as requested.
• Address guest complaints with thorough research and effective solutions.
• Assist guests with issues like pricing or room comfort, ensuring satisfaction.
• Take ownership of guest challenges and follow through to resolution.
• Perform additional duties as assigned by the Front Desk Manager.

Qualifications

Job Qualifications

• Experience with property management software like OPERA is preferred.
• Strong organizational, analytical, and multitasking skills.
• Ability to work well in a team.
• Sound judgment and resourcefulness.
• Self-motivated with excellent customer service skills.
• Effective communication skills in English; additional languages are a plus.
• Proficiency in Microsoft Office Suite.

Candidate Profile

Education: Bachelor's degree in Hospitality, Business Administration, or related field preferred, or equivalent experience.

Experience: At least 1 year of guest service experience, hospitality preferred.

We are an equal opportunity employer committed to diversity. All qualified applicants will be considered without regard to race, color, nationality, gender, age, religion, disability, sexual orientation, veteran status, or other protected characteristics.