Full-time Guest Service Agent/Front Desk Agent

Schulte Hospitality Group; Warwick (RI); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hospitality management company as a Guest Service Representative at Courtyard by Marriott Warwick-Providence Airport. In this role, you will be the first point-of-contact for guests, ensuring a welcoming experience, managing check-ins, and maintaining a clean front desk environment. Competitive benefits and a supportive work culture await those driven to deliver exceptional service.

Benefits

Daily Pay

Free Telemedicine and Mental Health care

Health and Life Insurance options

401k Plan with Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Marketplace Discounts

Qualifications

• Minimum one year in Front Desk Operations required.
• In-depth knowledge of hotel Front Desk operations necessary.

Responsibilities

• Greets guests upon arrival and manages check-in process.
• Maintains cleanliness and organization of front desk area.
• Handles guest inquiries and requests promptly.

Skills

Basic computer skills

Effective communication

Time management

Education

High School education

Job description

Description

Courtyard by Marriott Warwick-Providence Airport is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks , an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

Work Today, Get Paid today, with Daily Pay!

Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!

Multiple Health Insurance and Life Insurance options

401k Plan + Company Match for eligible associates

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES

• Greets guests as they arrive, focus on personal recognition

• Reviews arrival lists daily and assists in preparing and assembling welcome amenities

• Escort VIPs to room and check them in prior to arrival

• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed

• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management .

• Keep front desk area clean and organized .

• Assisting with lobby activation as needed .

• Utilize proper procedures when handling guest PPI data.

• Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival .

• Attends promptly to guest needs and inquiries

• Perform various other duties as assigned

• Perform various other duties as assigned to meet business objectives

EDUCATION AND EXPERIENCE

• Minimum of one (1) year in Front Desk Operations

• In-depth knowledge of hotel Front Desk operations

• Minimum of High School education

KNOWLEDGE, SKILLS AND ABILITIES

• Basic computer skills

• Ability to communicate effectively verbally and in writing

• Ability to exceed expectations of guests and team members

• Excellent time management skills

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Schulte Companies is an Equal Opportunity Employer.