Front Desk Agent - Beauport Hotel

Beauport Hospitality Group; Gloucester (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

Le Beauport Hospitality Group recherche un agent de réception pour assurer un service à la clientèle exceptionnel. Le candidat devra accueillir les clients, gérer les check-ins et check-outs, et répondre aux questions des clients pour créer des expériences mémorables. Une expérience d'au moins un an en service à la clientèle est nécessaire, ainsi qu'une connaissance des systèmes de gestion hôtelière.

Benefits

Retraite 401(k)

Assurance santé

Congés payés

Remises pour les employés

Qualifications

• Au moins 1 an d'expérience en service à la clientèle, préférence pour l'expérience hôtelière.
• Maîtrise des systèmes de gestion hôtelière tels que RoomMaster.

Responsibilities

• Accueillir les clients lors de leur arrivée et départ.
• Gérer les transactions financières au comptoir.
• Fournir des informations sur les tarifs et les services de l'hôtel.

Skills

Service à la clientèle

Compétences interpersonnelles

Gestion de la caisse

Gestion du temps

Tools

Microsoft Office

Systèmes de gestion hôtelière

Job description

• Application:[e-mail]

We are seeking customer service professionals, with the ability toprovide exceptional guest service for the position of Front Desk Agentat the Beauport Hotel. This position will be responsible for theprompt and courteous service to our guests upon arrival and departure,as well as throughout the guest’s stay. Our goal is to creatememorable guest experiences, for every guest, every stay.

WHAT WE HAVE TO OFFER:

At Beauport Hotel Gloucester, we offer generous discounts, teamcelebrations, additional perks and a great team of co-workers thatmake the job fun!

Job Type: Full-time

• 401(k)
• 401(k) matching
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Employee discount on dining and the Beauport Boutique

Experience:

Must have at least one (1) or more years of experience in CustomerService, previous experience in a hotel is preferred.

ESSENTIAL FUNCTIONS

• Greet guests upon arrival and complete established check-inprocedure for arriving guests.
• Facilitate guest departure (check-out) by following establishedprocedures in order to close guest accounts and open the room forthe next guest.
• Regularly post receipts, guest accounts and other forms of creditusing accurate, proper cash handling methods and establishedprocedures in order to present accurate hotel charges upon check-out.
• Answer inquiries, both in person and by telephone, by accuratelycommunicating hotel rates and information and by using sellingtechniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations being aware of all hotelservices and area functions in order to answer questions andconcerns with timely and knowledgeable responses, in person and onthe telephone.
• Control cash transactions at the front desk and maintains completeresponsibility for personal bank as specified by hotel bankagreement policy.
• Maintains a friendly and courteous demeanor at all times.
• Perform other duties as assigned.

Experience and Skills

JOB REQUIREMENTS

• Must have experience in Microsoft Office and industry relevantHotel Property Management Systems such as RoomMaster.
• Working knowledge of Front Office operations.
• Demonstrated ability to work with maximum efficiency, accuracy andattention to detail.
• Ability to work cohesively as part of a team.
• Ability to exercise sound logic and judgement in evaluatingsituations and utilizing appropriate resources.
• Must be self-directed, motivated and demonstrate exceptionalcustomer service and interpersonal skills.
• Ability to communicate effectively in the English language, bothverbally and in writing. A second language is desirable.
• Ability to stand for 8 hours’ length of time
• Must be able to work a flexible schedule, including weekends and holidays.
• Ability to lift 30 lbs.

WORKING ENVIRONMENT

• Hotel property with 94 Guest Rooms
• Work will primarily take place in front of house hotel areas,public spaces incl. lobby, and front desk areas.
• Group and solo work.

The Beauport Hospitality Group is an equal opportunity employerencouraging diversity in the workplace. All qualified applicants willreceive consideration for employment without regards to race, color,national origin, gender, age, religion, disability, sexualorientation, veteran status, or any other status or characteristicprotected by law.