Front Desk Agent

Buffalo Lodging Associates, LLC; Buffalo (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the hospitality industry seeks a Front Desk Agent for their Buffalo location. The role involves providing exceptional guest service, handling reservations, and managing check-in/check-out procedures. Ideal candidates will have customer service experience, preferably in a hotel setting, and will embody the company’s core values of Excellence, Passion, Integrity, and Inclusion.

Benefits

Paid Weekly (Every Friday!)

Competitive 401 (k) Retirement Savings Plan

Paid Vacation and Sick Time

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Company Paid Life Insurance

Employee Assistance Program

Hotel Discounts

Wellness Programs

Qualifications

• Customer service experience in a hotel setting preferred.
• Hilton experience is a plus.
• Valid driver's license and acceptable driving history required.

Responsibilities

• Greeting guests and handling check-in/check-out procedures.
• Responding to guest requests and taking reservations.
• Handling cash and credit card transactions.

Skills

Customer Service

Communication

Problem Solving

Education

High School diploma or equivalent

Tools

Property management system

WORD

EXCEL

Job description

Homewood Suites by Hilton / Buffalo-Airport, 760 Dick Road, Cheektowaga, NY 14225

We are looking for a front desk agent to join our Team! Our Homewood Suites by Hilton is located off I-90, two miles from Walden Galleria Mall and Buffalo Niagara International Airport. Downtown Buffalo businesses, Erie County Medical Center, and KeyBank Center are within 20 minutes. Buffalo Zoo and Buffalo Canalside are also nearby. Our hotel has 77 spacious suites, including a separate bedroom and in-suite kitchens. We are an extended stay hotel. We serve a daily complimentary breakfast to our guests. The Homewood Suites by Hilton / Buffalo- Airport is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include :

• Greeting guests, complete the check- in / check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Typical Schedule : Morning Shifts : 7 AM – 3 PM , Evening Shifts : 3 PM – 11 PM, Weekend Availability needed

The ideal candidate is one who embodies Buffalo Lodging’s culture and core values : Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows :

• Customer Service experience, in a hotel setting preferred.
• Hilton experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval .

Pay range : $16.50-$17.50

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following :

• Paid Weekly (Every Friday!)
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events