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Highgate is seeking a Front Office Agent to ensure excellent guest service from check-in to checkout at the Residence Inn Cheektowaga/Buffalo. In this customer-focused role, you will assist guests with inquiries, handle reservations, and maintain a friendly demeanor. Ideal candidates will have a high school diploma, effective communication skills, and a background in hospitality. Join a team committed to delivering exceptional service within a respected hotel brand.
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.
Residence Inn Cheektowaga/Buffalo
107 Anderson RoadBuffalo, NY 14225The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
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