Front Desk Agent

Virk Heritage Hospitality Llc; Texarkana (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

A leading hospitality firm is looking for a positive and friendly Front Desk Agent to provide exceptional service to hotel guests in Texarkana. The role includes assisting with check-in and check-out, building rapport with guests, and ensuring a high standard of customer service. Ideal candidates should possess excellent communication skills and experience in the hospitality sector.

Benefits

Employee discounts

Flexible schedule

Paid time off

Training & development

Career Advancement Opportunities

Competitive Compensation

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.

Responsibilities

• Assist guests with check-in and check-out processes.
• Coordinate with housekeeping staff on room availability.
• Respond to guest inquiries and ensure compliance with standards.

Skills

Communication skills

Customer service

Problem resolution

Hospitality knowledge

Job description

Benefits:

Employee discounts

Flexible schedule

Paid time off

Training & development

Benefits/Perks

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

Monitor the maintain knowledge of hotel operations and activities

Take reservations and answer questions via phone, email, and in-person

Build rapport with guests and identify their needs through friendly conversation and open-ended questions

Describe the features and amenities of guest rooms

Ensure compliance with health and quality standards

Qualifications

Friendly and outgoing personality

Familiarity with hospitality industry standards

Proficient in English; knowledge of other languages is a plus

Computer literacy

Able to resolve issues with a customer-focused orientation

Able to lift 30 pounds