Front Desk Agent

Benchmark, Pyramid Luxury & Lifestyle; Boston (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading luxury hotel in Boston seeks a Front Desk Agent to provide exceptional guest service and manage guest accounts. The role includes greeting guests, handling inquiries, and ensuring satisfaction while maintaining high service standards. Ideal candidates will have a background in hospitality and strong customer service skills, with opportunities for growth in a supportive environment.

Benefits

Health insurance

Retirement plans

Paid time off

On-site wellness programs

Local discounts

Hotel stay rates

Ongoing training and development

Qualifications

• Experience in guest service, preferably in hospitality.
• Effective communication in English; additional languages are a plus.
• Self-motivated with sound judgment.

Responsibilities

• Greet and register guests, providing prompt service.
• Manage guest accounts and handle complaints effectively.
• Perform duties as assigned by the Front Desk Manager.

Skills

Customer Service

Teamwork

Multitasking

Communication

Organizational Skills

Education

Bachelor’s degree in Hospitality, Business Administration, or related field

Tools

OPERA

Microsoft Office

Job description

Join to apply for the Front Desk Agent role at Benchmark, Pyramid Luxury & Lifestyle.

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About Us

At Pyramid Global Hospitality, people come first. We are dedicated to creating a supportive, inclusive environment that fosters diversity, growth, and wellbeing. Our employee benefits include health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and hotel stay rates. We offer ongoing training and development to help our team advance their careers across over 230 properties worldwide. Join us and enjoy a company that values its employees and strives to create exceptional guest experiences. Watch this video to learn more about our company!

Location Description

The Boston Harbor Hotel is Boston’s premier waterfront hotel, offering luxury service, a competitive benefits package, and growth opportunities. Candidates should demonstrate excellent service orientation, willingness to learn, and flexibility in scheduling.

Job Overview

JOB SUMMARY: The Front Desk Agent greets and registers guests, provides prompt and courteous service, and manages guest accounts, maintaining Five Star Service Standards.

Key Responsibilities

• Greet guests warmly and sincerely.
• Communicate clearly and listen to guest requests, providing accurate information.
• Register guests efficiently using the computer system, confirming details.
• Answer phones politely and promptly.
• Update guest profiles and input messages into the system.
• Retrieve and deliver messages, mail, and packages.
• Handle guest complaints, conduct research, and resolve issues effectively.
• Address guest problems calmly and follow up to ensure satisfaction.
• Perform other duties as assigned by the Front Desk Manager.

Qualifications

Responsibilities: Experience with property management software like OPERA is preferred. Strong organizational, multitasking, and teamwork skills are essential. Candidates should exercise sound judgment, be self-motivated, and possess excellent customer service skills. Effective communication in English is required; additional languages are a plus. Proficiency in Microsoft Office is expected.

Candidate Profile

Education: Bachelor’s degree in Hospitality, Business Administration, or related field preferred, or equivalent experience.

Experience: At least 1 year of guest service experience, preferably in hospitality.

We are an equal opportunity employer committed to diversity and inclusion. All qualified applicants will be considered without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, veteran status, or other protected characteristics.