Front Desk Agent

HEI Hotels & Resorts; Boston (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

HEI Hotels & Resorts is seeking a Front Desk Agent to provide exceptional service to guests at the Revere Hotel Boston Common. This entry-level position involves greeting guests, managing check-ins and check-outs, and ensuring a positive guest experience. Ideal candidates will possess strong communication skills and a passion for hospitality. Join our dynamic team and contribute to creating memorable experiences for our guests.

Benefits

Medical, dental, and vision insurance

Wellness incentives

Paid time off

Employee discounts

401(k) matching

Qualifications

• High School Diploma or equivalent required; college degree preferred.
• Hotel experience preferred.
• Strong interpersonal skills and effective communication required.

Responsibilities

• Greet customers with a friendly welcome and assist with check-in/check-out.
• Handle payments and maintain accurate records of guest transactions.
• Address guest complaints and ensure customer satisfaction.

Skills

Effective communication

Interpersonal skills

Data entry skills

Mathematical proficiency

Customer service

Education

High School Diploma or equivalent

College degree preferred

Job description

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About Us

Revere Hotel Boston Common is shaped by the local culture and rebellious, independent spirit fueling Boston since its founding. We are an independent property part of the Curator Hotel & Resort Collection. Highly engaged, dynamic, innovative team members are what brings us all together. We get excited to share the story of Paul Revere’s ride and discuss the rich history of Boston. Why choose to work for an independent? Every experience is expected to be crafted, yet never scripted. We offer health, dental, vision, wellness incentives, employee discounts on a variety of goods with You Decide, paid time-off programs and more! Are you excited yet? Apply now!

Don’t meet every single requirement of this job? At HEI, we are dedicated to building a diverse and inclusive workplace. If you're excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to still send your information. You may be the perfect candidate for this or other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Assist guests with arrival and departure from hotel, providing positive guest experiences.

Essential Duties and Responsibilities

1. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions.
2. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate room selections based on guest needs.
3. Code electronic keys. Confirm room number and rate non-verbally. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.
4. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance an assigned house bank.
5. Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
6. Promptly answer the telephone with positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to guests. Retrieve mail, small packages, and facsimiles as requested.
7. Close guest accounts at check-out and ensure guest satisfaction. Address dissatisfaction by negotiating and possibly authorizing revenue allowances.
8. Handle guest complaints, conducting thorough research to develop effective solutions and negotiate results. Assist with resolving issues such as price conflicts or insufficient heating/cooling.
9. Remain calm and alert during emergency situations and heavy hotel activity. Use experienced judgment and discretion to plan and implement steps.
10. Comply with attendance rules and be available to work regularly.
11. Perform any other job-related duties as assigned.

Qualifications and Skills

• High School Diploma or equivalent required; college degree preferred.
• Hotel experience preferred.
• Proficient in using a calculator for complex mathematical calculations.
• Effective in dealing with internal and external customers, requiring patience, tact, and diplomacy.
• Ability to stand and move throughout the front office area continuously.
• Accurate data entry skills using a moderately complex computer system.
• Ability to observe and detect emergency signs.
• Strong interpersonal skills to establish and maintain effective relationships.
• Excellent verbal and written communication skills.
• Adaptability in communication style for different audiences.

Compensation

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Benefits

HEI Hotels and Resorts offers comprehensive benefits including medical, dental, vision, wellness incentives, paid time off, pet insurance, life insurance options, disability plans, 401(k) matching, and employee discounts. Specific details vary by location and employment status.

HEI is an equal opportunity employer, evaluating qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

Additional Information

Seniority level: Entry level

Employment type: Full-time

Job function: Management and Manufacturing

Industries: Hospitality