Front Desk Agent

Bighornlaw; Triadelphia (WV); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking a Hotel Front Desk Attendant to create a positive first impression for guests. You will manage all aspects of a guest's stay, ensuring a seamless experience through excellent customer service and multitasking skills. This position requires flexibility in scheduling and a strong guest-focused mentality.

Qualifications

• Experience in hospitality or customer service preferred.
• Proficiency in internet software and Microsoft Office.
• Availability to work flexible schedules, including weekends and holidays.

Responsibilities

• Provide guests with information about hotel amenities and travel directions.
• Manage guest check-ins and check-outs appropriately.
• Take reservations in person, via email, or over the phone.

Skills

Customer service

Multitasking

Guest-focused mentality

Tools

Microsoft Excel

Microsoft Word

Outlook

PowerPoint

Job description

Posted 3 days ago

Description

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

Responsibilities

• Provide guests with information about hotel amenities, dining, and travel directions.
• Manage guest check-ins and check-outs appropriately
• Take reservations in person, via email, or over the phone, including group bookings.
• Operate hotel switchboard, take calls and provide information and transfer calls
• Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process

Qualifications

• Experience in hospitality or customer service is preferred but not required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
• Proven customer service experience with a strong guest-focused mentality
• Availability to work flexible schedules, including weekends and holidays.

Compensation

$13 - $14 hourly

Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.