Front Desk Agent

TPG Hotels & Resorts; Decatur (GA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Disability Insurance

401(k) with company match

Paid Time Off

Job summary

TPG Hotels & Resorts is seeking a Front Desk Agent in Decatur, GA to greet guests, assist with check-ins/outs, and provide information on hotel services and policies. You will handle reservations, answer calls and emails, and maintain accurate data in the system.

The role requires a high school diploma or equivalent, strong guest service orientation, and basic accounting skills. Proficiency with computers and office equipment is essential.

Qualifications

• High school diploma or equivalent required.
• Strong guest service orientation and professional communication.
• Basic accounting skills and accuracy in handling payments or invoices.
• Proficiency with a computer, calculator, phone and standard office equipment.

Responsibilities

• Greet guests, check-in and verify reservations, and provide information on services and policies.
• Handle check-out, process payments, and issue receipts with accurate billing.
• Answer phone calls and emails, route inquiries, and provide timely assistance.
• Manage reservations, cancellations, and modifications with data accuracy in the system.
• Assist guests with requests and resolve complaints or concerns courteously and promptly.
• Perform administrative duties and maintain orderly front desk area and records.
• Monitor access and issue visitor badges, coordinating with security when needed.
• Handle cash transactions securely and reconcile at the end of shift.
• Multitask across guest requests, phone, and administrative tasks.
• Collaborate with housekeeping, maintenance, and management to ensure smooth operations.
• Follow emergency procedures and assist guests and staff as required.

Skills

Guest service

Basic accounting

Computer literacy

Communication skills

Education

High school diploma or equivalent

Tools

POS system

Job description

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.

What You'll be doing

• Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies.
• Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.
• Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.
• Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.
• Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.
• Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.
• Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.
• Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.
• Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
• Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
• Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.

Skills and Abilities:

High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.

Working Conditions & Physical Effort:

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Flexible Spending Accounts
• 401(k) Retirement Plan with company match
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.