Front Desk Agent

Kolter Hospitality, LLC.; Florida; On-site; USD 26,000 - 38,000; Full time

Job summary

Kolter Hospitality, LLC. in Florida is seeking a Gallery Host to deliver service excellence, assist with check-ins/outs, issue room keys, and resolve guest issues while upholding Hyatt Place standards.

You will welcome guests by name, coordinate requests, inform guests of services, and support meeting space set-up and catering preparations. This role requires a friendly, proactive personality and the ability to thrive in a fast-paced hospitality environment.

Qualifications

• Assist guests with check-in and check-out.
• Inform guests of hotel services and amenities.
• Provide personalized guest service with a welcoming attitude.
• Cashier tasks including billing and settling charges.
• Follow safety procedures and hotel policies.
• Ability to adapt in a fast-paced environment.

Responsibilities

• Coordinate all guest requests during stay.
• Prepare, stock, and serve beverages and food per standards.
• Set up and break down meeting spaces.
• Cancel or modify reservations per policy.
• Report repairs needed and security concerns.
• Welcome guests by name when possible.

Skills

Guest service

Problem solving

Positive attitude

Communication

Teamwork

Job description

Overview: A Kolter Hospitality Gallery Host delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality and Hyatt Place standards, policies and procedures.

Performance Expectations

• Assist guests with check-in and check-out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features and room amenities.
• Welcome the guest by name whenever possible.
• Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards.
• Set up and break down meeting space.
• Prepare food for meetings/events.
• Follow the hotel's rate structures, discounts and sell/upsell strategies.
• Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
• Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
• Cancel room reservations according to policy.
• Report any items in need of repair.
• Follow all safety procedures while working.

Behavioral Expectations

• Be effective and innovative in handling and solving problems in the workplace.
• Remain positive and helpful while working in a fast-paced environment.
• Committed to the success and growth of the company.
• Act honorably, even when no one is watching.
• Eagerness to grow and/or develop within the company
• Passionately provide personalized guest service

Equal Opportunity Employer

M/F/Veteran/Disability

Drug Free Workplace

Kolter Hospitality Participates in E-Verify