Breakfast Attendant

Kolter Hospitality; Delray Beach (FL); On-site; USD 20,664,000 - 26,174,000; Full time

Job summary

Kolter Hospitality seeks a Gallery Host to deliver exceptional guest service at our Delray Beach property. The role involves processing check-ins/outs, issuing keys, handling cashier duties, and resolving guest issues in line with Hyatt Place standards.

You will welcome guests by name, coordinate requests, and support events and meeting spaces. This position emphasizes personalized service, upselling opportunities, safety adherence, and teamwork to ensure a smooth guest experience in a

Qualifications

• Experience delivering guest service in hospitality settings.
• Ability to handle cashiering tasks and posting charges.
• Strong communication and problem-solving abilities.

Responsibilities

• Assist guests with check-in/out and issue room keys.
• Coordinate guest requests and inform about hotel services.
• Welcome guests by name when possible and upsell where appropriate.
• Prepare, stock, and serve beverages/food per standards.
• Set up/break down meeting spaces and prepare food for events.
• Follow rate structures, discounts, and sell/upsell strategies.
• Handle cashiering duties, postings, and adjustments as needed.
• Respond to emergencies and security incidents per policy.
• Cancel reservations according to policy and report repairs.

Skills

Guest service

Cash handling

Communication

Problem solving

Education

High school diploma

Tools

POS system

Job description

Overview:

A Kolter Hospitality Gallery Host delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality and Hyatt Place standards, policies and procedures.

Performance Expectations

• Assist guests with check-in and check-out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features and room amenities.
• Welcome the guest by name whenever possible.
• Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards.
• Set up and break down meeting space.
• Prepare food for meetings/events.
• Follow the hotel’s rate structures, discounts and sell/upsell strategies.
• Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
• Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
• Cancel room reservations according to policy.
• Report any items in need of repair.
• Follow all safety procedures while working.

Behavioral Expectations

• Be effective and innovative in handling and solving problems in the workplace.
• Remain positive and helpful while working in a fast-paced environment.
• Committed to the success and growth of the company.
• Act honorably, even when no one is watching.
• Eagerness to grow and/or develop within the company
• Passionately provide personalized guest service

Equal Opportunity Employer

M/F/Veteran/Disability

Drug Free Workplace

Kolter Hospitality Participates in E-Verify