Front Desk Agent

Crestline Hotels & Resorts; Blacksburg (VA); On-site; USD 2,066,000 - 2,273,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

Company Match 401K

Paid Leave

Pet Insurance

Team Member Travel Discounts

Great Employee Events

Job summary

Crestline Hotels & Resorts, located at the Inn at Virginia Tech and Skelton Conference Center in Blacksburg, VA, seeks a Front Desk Agent to welcome guests, handle check-in/check-out, answer calls, and provide information on hotel services and local attractions.

The ideal candidate will have a High School diploma or GED, at least one year in a similar hotel role, and basic computer skills; starting pay ranges from $15 to $16.50 per hour for full-time employment, with opportunities for growth

Qualifications

• High School Graduate or General Education Degree (GED).
• One year previous experience in a similar position in a hotel.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in and check-out.
• Answer all phone calls promptly and greet guests professionally.
• Provide information about hotel services, hours of operation, and local attractions.
• Maintain knowledge of room rates, packages, and promotions.
• Process registrations, payments, and issue vouchers as needed.
• Direct Bell Person for luggage and assist guests as required.
• Handle overbooked or walk-in guests and manage wake-up calls.

Skills

Guest service

Communication

Teamwork

Education

High School diploma or GED

Tools

Basic computer skills

Job description

Benefits

At Crestline we believe in offering our employees a work environment that allows for work-life balance. We offer a variety of benefits to our full-time team members. Benefits include some of the following:

• Medical, Vision, and Dental Insurance to fit the needs of our employees
• Company Match 401K
• Paid Leave
• Pet Insurance for our furry friends
• Team Member Travel Discounts - We all need to get away sometime
• Great Employee Events and more

Positioned on the corner of the beautiful Virginia Tech campus in Blacksburg, VA the Inn at Virginia Tech and Skelton Conference Center, the premier meeting destination in Southwest Virginia is seeking a Front Desk Agent to join our team.

The successful individual is a some who loves people and enjoys interacting with our guests daily. They will assist in providing a welcoming atmosphere for our guests during the check in and check out process. This team member will be knowledgeable or our hotel, restaurant, and conference center operations and will provide accurate information to our guests.

We have full-time positions available. The starting pay is $15 -$16.50/hour depending upon experience.

Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths

Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager –Area Vice President of Operations

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Process all guest check-ins.
• Verify registration card information with the guest.
• Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
• Direct Bell Person to escort guest and transport their luggage to the room.
• Handle overbooked or walked in guests.
• Accept and record wake-up call requests.
• Monitor, send and distribute guest faxes.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
• Process all check-outs.
• Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education And Experience

• High School Graduate or General Education Degree (GED).
• One year previous experience in a similar position in a hotel.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.