Front Office Manager OEM/HM

crestline-external; Blacksburg (VA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Incentive program

Job summary

Inn at Virginia Tech and Crestline Hotels & Resorts is hiring a Full-time Night Manager for a 11:00 PM–7:00 AM shift on campus. The role oversees front desk operations, night audit, and guest services, with eligibility for an incentive program. Must work weekends, holidays, and VT football games.

The Front Office Manager will lead the front desk, bell/door, and concierge operations, ensuring seamless service and profitability while training and mentoring staff to high standards.

Qualifications

• High School Grad or GED or Work Equivalent plus 3 years experience in hospitality management.
• Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel information systems is required.

Responsibilities

• Create and execute front office strategies to exceed guest satisfaction and revenue.
• Collaborate with front office team for planning, development, and execution.
• Ensure staff are trained to standards and able to carry out operations.
• Develop staff professionally and provide feedback to supervisors and managers.
• Investigate and resolve complaints regarding service and accommodations.
• Monitor budgets and payroll; review financial transactions to ensure expenditures are authorized.

Education

High School Diploma or GED

Tools

Microsoft Office

Hotel information systems

Job description

Now Hiring for a Full-time Hourly Night Manager

Pay Range $21.63 - $26.44 hourly ($45,000-$55,000 annually) depending upon experience. This position is that of an Hourly Manager and your hourly rate is based on a 40-hour work week. This position is eligible to participate in the position's incentive program.

Interested in a joining the only full-service hotel property located on the campus of Virginia Tech? A place where you can expand your knowledge of the hospitality industry and utilizes your unique abilities.

Providing efficient and a friendly check in and check out service. Completes the night audit process through the PMS (property management system). This is a unique and amazing opportunity for the right candidate! Come join the amazing team at the Inn at Virginia Tech and Crestline Hotels & Resorts

Shift is 11:00 p.m. to 7:00 a.m. Must be able to work weekends, holidays and Virginia Tech football games.

Endless opportunities are yours to discover, when you join our team at The Inn at Virginia Tech and Skelton Conference.

Overview:

The Front Office Manager is responsible for the successful operation and administration of all front office departments to include: front desk, bell/door, concierge (if applicable). The Front Office Manager must ensure that the department is continually balanced while focusing on providing an exceptional experience to every guest and maximizing department profitability at the same time. The Front Office Manager is responsible for ensuring that all front office operations are carried out professionally, to standards and at the highest level of service. The Front Office Manager will achieve desired outcomes by planning, implementing and controlling effective departmental strategies that drive results and through the creation, development and maintenance of a competent, motivated and empowered front office staff. The Front Office Manager will effectively lead, train, coach, motivate, engage and provide feedback to the front office staff, supervisors and managers on a daily basis. The Front Office Manager will serve as the front office liaison to all other hotel departments.

Key Duties & Responsibilities:

• Create and execute innovative front office strategies that will drive the hotel to exceed guest satisfaction and revenues.
• Work collaboratively with all members of the front office team in departmental planning, development, and execution.
• Ensure front office staff and management is properly trained to standards and able to carry out the operations of each department.
• Work closely with department managers and supervisors to develop them both personally and professionally.
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
• Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted.
• Establish standards for personnel performance and customer service.
• Review work procedures and operational problems to determine ways to improve service, performance, or safety.
• Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance.
• Provide Leadership / Mentoring to Front Office staff.
• Maintain complete knowledge of all Front Office department policies/service procedures.
• Maintain complete knowledge of all hotel features and services, all room types, rates, special package and promotions, daily arrivals / departures / room availability, scheduled in-house group activities.
• Review and respond to daily operational demands as it relates to the hotel.
• Prepare weekly, monthly, quarterly, and yearly departmental financial and payroll forecasts.
• Monitor security of public areas of the hotel.
• Establish par levels for supplies and equipment.
• Provide training, development, professional discipline, and positive support for all department employees to ensure qualitative standards and growth, depth, and development.
• Create and maintain a quality, professional work environment.
• Administer performance evaluations for all departmental employees.
• Anticipate guests and employees needs and respond promptly.
• Always promote positive guest relations.
• Conduct pre-shift meeting to review information pertinent to days business.
• Facilitate departmental strategic planning meetings.

Education and Experience:

• High School Graduate or General Education Degree (GED): or Work Equivalent plus 3 years of experience in hospitality management.
• Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel information systems is required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.