Front Desk Agent

crestline-external; Blacksburg (VA); On-site; USD 20,664 - 22,730; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

Company Match 401K

Paid Leave

Pet Insurance

Team Member Travel Discounts

Great Employee Events

Job summary

Crestline-external, located in Blacksburg, VA, is seeking a dedicated Front Desk Agent to enhance guest experiences at the Inn at Virginia Tech and Skelton Conference Center. The ideal candidate should be passionate about customer service and capable of managing check-in/check-out processes efficiently.

The role involves handling guest inquiries, resolving complaints, and maintaining knowledge about hotel operations. Applicants must have a high school diploma and experience in a hotel setting.

This full-time position offers a starting pay of $15 to $16.50 per hour, along with various benefits, including health insurance and 401K matching.

Qualifications

• High School Graduate or General Education Degree (GED).
• One year previous experience in a similar position in a hotel.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in and check-out processes.
• Resolve guest complaints and ensure satisfaction.
• Maintain knowledge of hotel features and services.
• Handle guest requests and special services.

Skills

Customer service

Problem-solving

Communication

Basic computer skills

Education

High School Graduate or GED

Job description

At Crestline we believe in offering our employees a work environment that allows for work-life balance. We offer a variety of benefits to our full-time team members. Benefits include some of the following:

• Medical, Vision, and Dental Insurance to fit the needs of our employees
• Company Match 401K
• Paid Leave
• Pet Insurance for our furry friends
• Team Member Travel Discounts - We all need to get away sometime
• Great Employee Events and more

Positioned on the corner of the beautiful Virginia Tech campus in Blacksburg, VA the Inn at Virginia Tech and Skelton Conference Center, the premier meeting destination in Southwest Virginia is seeking a Front Desk Agent to join our team.

The successful individual is a person who loves people and enjoys interacting with our guests daily. They will assist in providing a welcoming atmosphere for our guests during the check in and check out process. This team member will be knowledgeable or our hotel, restaurant, and conference center operations and will provide accurate information to our guests.

We have full-time positions available. The starting pay is $15 -$16.50/hour depending upon experience.

Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths

• Front Desk Supervisor
• Front Desk Manager
• Front Office Manager
• Operations Manager-Assistant General Manager
• General Manager
• Area Vice President of Operations

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Process all guest check-ins.
• Verify registration card information with the guest.
• Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
• Direct Bell Person to escort guest and transport their luggage to the room.
• Handle overbooked or walked in guests.
• Accept and record wake-up call requests.
• Monitor, send and distribute guest faxes.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
• Process all check-outs.
• Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education and Experience

• High School Graduate or General Education Degree (GED).
• One year previous experience in a similar position in a hotel.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.