Front Desk Agent

Crestline Hotels & Resorts; Portland (ME); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

401k with company match

Paid time off

Travel discounts

Job summary

Crestline Hotels & Resorts is seeking a Front Desk Agent in Portland, ME. You will assist guests with check-in/check-out, answer calls, and handle special requests while following standard policies. The role requires a friendly demeanor and basic computer skills to manage reservations and billing efficiently.

The position emphasizes guest satisfaction, accurate cash handling, and collaboration with housekeeping and other departments to ensure a smooth stay for all guests.

Qualifications

• High school diploma or GED required.
• One year prior experience in a hotel or similar front desk role preferred.
• Basic computer skills required.

Responsibilities

• Resolve guest complaints and ensure satisfaction.
• Assist guests with check-in/check-out and registration verification.
• Answer phones promptly and route requests to appropriate departments.
• Maintain knowledge of hotel services, rates, and promotions.
• Coordinate with housekeeping and other departments to fulfill guest needs.

Education

High School Diploma or GED

One year experience in hospitality/front desk

Job description

Overview

The Front Desk Agent is responsible for assisting guests with check‑in and check‑out, answering and processing all phone calls received, and handling all special requests for services or information in accordance with standard policies and procedures.

Pay Range

$17.00‑$19.00 per hour

Potential Career Paths

Front Desk Supervisor – Front Desk Manager – Front Office Manager – Operations Manager – Assistant General Manager – General Manager – Area Vice President of Operations

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests’ needs, respond promptly, and acknowledge all guests no matter how busy or what time of day.
• Maintain positive guest relations at all times.
• Maintain complete knowledge of all hotel features/services, hours of operation, room rates, special packages, promotions, daily house count, expected arrivals/departures, and scheduled daily group activities.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Keep bank secure at all times.
• Answer department telephone within three rings, using correct greeting and telephone etiquette.
• Process all guest check‑ins and verify registration card information with the guest.
• Obtain backup information for guest credit/payment method, input into system, and collect cash when designated.
• Direct Bell Person to escort guests and transport their luggage to the room.
• Handle over‑booked or walk‑in guests.
• Accept and record wake‑up call requests.
• Monitor, send, and distribute guest faxes.
• Communicate pertinent guest information to designated departments/personnel (e.g., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to the in‑house guest ledger report and report discrepancies to Manager.
• Process all check‑outs, adjustment vouchers, paid‑outs, correction vouchers, and miscellaneous charges.

Education and Experience

• High School Graduate or General Education Degree (GED).
• One year previous experience in a similar position in a hotel.
• Basic computer skills required.

EEO Statement

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

Benefits

Crestline Hotels & Resorts does what it takes to take care of our Associates—both in and outside of work. Benefits include: Health and Welfare plans to include Medical/Dental/Vision options, Competitive Paid Time Off, 401k Savings Plan with Company Match, Volunteer Opportunities, Educational Assistance, Travel Discounts, and more! Benefits may vary depending on location.

• No application deadline. All positions posted on an ongoing basis until filled.