Front Desk Agent

Uniting Holding; Austin, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Career advancement

Mentorship and coaching

Professional development programs

Supportive team environment

Job summary

62ML is seeking a Front Desk Agent to warmly greet customers and visitors, handle inquiries, and support daily front desk activities. The role emphasizes a positive first impression, organization, and helpful assistance.

Ideal candidates enjoy interaction with people, keeping an orderly environment, and providing excellent customer service while participating in ongoing training and development opportunities.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and interpersonal skills.
• Friendly, professional, and approachable demeanor.
• Excellent organizational and time management abilities.
• Strong attention to detail and customer-focused attitude.
• Comfortable answering phones and interacting with visitors.
• Reliable, adaptable, and dependable.
• Front desk, reception, office, customer service, retail, or hospitality experience is a plus but not required.

Responsibilities

• Welcome customers, visitors, and guests in a friendly and professional manner.
• Serve as a primary point of contact for front desk inquiries.
• Answer incoming calls and direct questions to the appropriate team member.
• Provide information about products, services, promotions, and company activities.
• Maintain a welcoming, organized, and professional front desk area.
• Receive and organize incoming mail, deliveries, and documents.
• Maintain accurate visitor, customer, and administrative records.
• Communicate customer questions and feedback to appropriate team members.
• Support team members with general administrative and customer service tasks.
• Help ensure customers and visitors receive a positive experience.
• Participate in ongoing training and professional development.

Skills

Verbal comms

Interpersonal skills

Organization

Attention to detail

Customer focus

Phone etiquette

Reliability

Education

High school diploma

Job description

About Us

At 62ML, we are dedicated to reshaping brands through strategic insight and storytelling. Our mission is to connect human narratives with measurable outcomes, ensuring growth that's purposeful and enduring. We prioritize clarity and intention, guiding each brand on a thoughtful journey toward authentic impact and lasting success.

Job Summary

We are seeking a friendly and professional Front Desk Agent to welcome customers and visitors, provide helpful assistance, and support daily front desk activities. This role is ideal for someone who enjoys interacting with people, maintaining an organized environment, and providing a positive first impression.

Responsibilities

• Welcome customers, visitors, and guests in a friendly and professional manner.


• Serve as a primary point of contact for front desk inquiries.


• Answer incoming calls and direct questions to the appropriate team member.


• Provide information about products, services, promotions, and company activities.


• Maintain a welcoming, organized, and professional front desk area.


• Receive and organize incoming mail, deliveries, and documents.


• Maintain accurate visitor, customer, and administrative records.


• Communicate customer questions and feedback to appropriate team members.


• Support team members with general administrative and customer service tasks.


• Help ensure customers and visitors receive a positive experience.


• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.


• Strong verbal communication and interpersonal skills.


• Friendly, professional, and approachable demeanor.


• Excellent organizational and time management abilities.


• Strong attention to detail.


• Customer-focused attitude.


• Comfortable answering phones and interacting with visitors.


• Reliable, adaptable, and dependable.


• Previous front desk, receptionist, office, customer service, retail, or hospitality experience is a plus but not required.

Benefits

• Paid training


• Career advancement opportunities


• Professional development programs


• Supportive team environment


• Hands-on customer service and administrative experience


• Performance-based growth opportunities


• Employee recognition programs


• Ongoing mentorship and coaching