Front Desk Agent

Entertainment Travel Associates; Tampa (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Entertainment Travel Associates in Tampa is seeking a professional Front Desk Agent to greet guests, answer inquiries, and support sales opportunities in a welcoming, service-driven environment. You will manage scheduling, maintain guest records, and collaborate with the team to drive customer engagement and brand experience.

Previous front desk or hospitality experience is a plus but not required; training will be provided.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Professional, friendly, and customer-focused personality.
• Confident interacting with customers and visitors.
• Goal-oriented and willing to learn sales skills.
• Excellent organizational and multitasking abilities.
• Reliable, adaptable, and detail-oriented.
• Previous experience in sales, customer service, hospitality, retail, or front desk support is a plus but not required.

Responsibilities

• Welcome customers and visitors in a friendly and professional manner.
• Provide information about products and services to interested customers.
• Identify customer needs and recommend appropriate products or solutions.
• Support customer engagement and promotional activities.
• Assist with sales opportunities generated through customer interactions.
• Assist with scheduling, customer records, and routine administrative tasks.
• Maintain a professional, organized, and welcoming front desk environment.
• Support promotional materials and customer information.
• Collaborate with team members to achieve customer engagement and sales goals.
• Participate in ongoing sales training and professional development.

Skills

Communication skills

Interpersonal skills

Customer-focused

Friendly demeanor

Sales mindset

Education

High school diploma

Job description

Company Description

At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.

Job Description

Job Summary

We are seeking a professional and customer-focused Front Desk Agent to create positive first impressions while supporting customer engagement and sales opportunities. This role is ideal for individuals who enjoy interacting with people, providing information, and contributing to a welcoming, results-oriented environment.

Responsibilities

• Welcome customers and visitors in a friendly and professional manner.


• Provide information about products and services to interested customers.


• Identify customer needs and recommend appropriate products or solutions.


• Support customer engagement and promotional activities.


• Assist with sales opportunities generated through customer interactions.


• Assist with scheduling, customer records, and routine administrative tasks.


• Maintain a professional, organized, and welcoming front desk environment.


• Support promotional materials and customer information.


• Collaborate with team members to achieve customer engagement and sales goals.


• Participate in ongoing sales training and professional development.

Qualifications

• High school diploma or equivalent required.


• Strong communication and interpersonal skills.


• Professional, friendly, and customer-focused personality.


• Confident interacting with customers and visitors.


• Goal-oriented and willing to learn sales skills.


• Excellent organizational and multitasking abilities.


• Reliable, adaptable, and detail-oriented.


• Previous experience in sales, customer service, hospitality, retail, or front desk support is a plus but not required.

Additional Information

• Full-time employment


• Opportunities for professional growth and career advancement


• Ongoing training and skill development


• Supportive and collaborative team environment


• Opportunities to develop communication, customer relations, and problem-solving skills


• Performance-based growth opportunities


• Valuable experience within a growing branding organization