Front Desk Agent

Pacific Hospitality Group; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Front Desk Agent to provide a warm and welcoming experience for guests. The role involves managing guest check-in/check-out, assisting with inquiries, and ensuring high guest satisfaction. Candidates should have experience in the hotel industry and a positive attitude towards customer service.

Qualifications

• Experience in the hotel industry.
• Positive disposition and willingness to serve guests.

Responsibilities

• Handles guest registration and check-in/check-out procedures.
• Resolves guest concerns and delivers professional service.
• Seeks opportunities to maximize revenue.

Skills

Hospitality

Customer Service

Job description

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What You Will Accomplish

Provides a warm and welcoming experience for all guests and visitors. Handles all aspects of guest registration and check-in/check-out procedures. Offers assistance and information about the hotel, amenities, and local area attractions. Resolves guest concerns and delivers professional service to ensure high guest satisfaction. Enters information into the computer system, collects funds, and runs reports. Seeks opportunities to maximize revenue.

What You Will Bring

Experience, skills, and knowledge in the hotel industry. A positive disposition and willingness to go above and beyond to serve guests.

Great if you have experience in hospitality industry front office operations.

Additional Information

We provide equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity, or expression. This policy covers all employment terms and conditions.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Restaurants