Front Desk Agent

Hyatt Hotels; Austin (TX); On-site; USD 28,000 - 35,000; Full time

Job summary

Join a leading hospitality company as a Front Desk Agent at Hotel Magdalena in Austin, Texas. This role involves guest registration, service communication, and creating memorable experiences. Ideal candidates will have a passion for hospitality and excellent communication skills, making a direct impact on guest satisfaction.

Qualifications

• Six months of related experience in hospitality or service industry.
• Ability to stand for long periods.
• Refined verbal and written communication skills.

Responsibilities

• Responsible for guest registration process and communication of hotel services.
• Processing payments and responding to guest inquiries.
• Creating authentic guest experiences.

Skills

Communication

Customer Service

Problem Solving

Education

High School diploma or GED

College degree

Tools

Property Management System

Job description

Life gathers around water in Texas, and Hotel Magdalena honors our spring-fed culture and the community that grows near it. The design of the 89-room hotel takes inspiration from the local lake house ethos of the 1970s, situated amongst rolling grounds and natural beauty inspired by Texas. The Magdalena is also home to Summer House on Music Lane and Magdalena Bar, offering locals and visitors alike more places to hang out and experience the best of Austin, off of South Congress.

Hotel Magdalena is proud to be part of the Bunkhouse family. Bunkhouse is a hospitality company that is founded on the pillars of design, music, and authentic community-driven experiences. Bunkhouse operates and has designed, developed, and revitalized a celebrated portfolio of hospitality projects throughout the U.S., which include Hotel San José, Hotel Saint Cecilia, Austin Motel, Jo’s Coffee, Summer House on Music Lane, Equipment Room, The Carpenter Hotel and Carpenters Hall in Austin; Hotel Havana and Ocho in San Antonio; Phoenix Hotel in San Francisco, California; and Hotel San Cristóbal and Benno in Todos Santos, Mexico, and Hotel Genevieve in Louisville, Kentucky with plans for expansion and future projects throughout the U.S. and Mexico.

Front Desk Agents are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role offers opportunities for casual conversation and has a direct impact on creating the guest experience. Responsibilities include processing payments and responding to guest inquiries. You'll be the face of Hyatt as a Front Desk Agent. If you have experience in hospitality or service roles or are interested in creating authentic guest experiences, we'd love to hear from you!

Hyatt associates work in an environment that demands exceptional performance and offers great rewards, including career opportunities, job enrichment, and a supportive work environment. If you're ready for this challenge, we are ready for you.

Click here to experience a ‘day in the life’ of a hospitality professional at a full-service hotel via our virtual reality experience.

Qualifications

• High School diploma or GED; college degree preferred
• Six (6) months of related experience in hospitality or service industry
• Ability to speak, read, write, and understand the primary language(s) of the workplace
• Ability to understand other computer programs (e.g., Property Management System)
• A genuine desire to satisfy guest needs in a fast-paced environment
• Refined verbal and written communication skills
• Ability to stand for long periods

Use your hotel experience to make a difference at Hyatt. For immediate consideration, click Apply Now and complete an application on the Hyatt Careers Site.

Bunkhouse is an equal opportunity employer and values diversity. Employment decisions are based on qualifications, merit, and business need.

About the company

The Hyatt Corporation was established upon purchasing the Hyatt House at Los Angeles International Airport on September 27, 1957.