Front Desk Agent

White Lodging; Austin (TX); On-site; USD 42,981,000 - 51,577,000; Full time

Benefits offered by this job

DailyPay

401(k) match

Paid time off

Wellness tools

Shift swapping app

Employee discounts

Job summary

White Lodging is hiring a Front Desk Agent in Austin, Texas. This role welcomes and registers guests, manages reservations, and ensures a smooth check-in and check-out experience across full-time and part-time shifts.

The ideal candidate has strong communication, a customer-first mindset, and thrives in a fast-paced, guest-facing environment. Flexible hours, weekend and holiday availability are required, with opportunities for growth within our hotel portfolio.

Qualifications

• Excellent communication and guest service mindset.
• Ability to check in/out and handle reservations.
• Willingness to work flexible hours including weekends and holidays.

Responsibilities

• Provide high-quality guest service and anticipate needs
• Check guests in and out efficiently
• Follow cash handling and billing procedures
• Know hotel services, rates, and locations
• Assist with lobby cleanliness
• Maintain guest confidentiality
• Address guest concerns promptly

Skills

Communication skills

Customer service

Flexibility

Teamwork

Hospitality experience

Job description

Who We Are

Join White Lodging — a hospitality company developing and operating award-winning, premium-brand hotels, rooftop bars, and restaurants in top U.S. cities. We know that the hospitality business, like life, is about how you make people feel. Enjoy a supportive team culture, flexible scheduling, and real career growth opportunities across multiple hotel properties in your market.

Description

Summary:

Join White Lodging — a hospitality company developing and operating award-winning, premium-brand hotels, rooftop bars, and restaurants in top U.S. cities. We know that the hospitality business, like life, is about how you make people feel. Enjoy a supportive team culture, flexible scheduling, and real career growth opportunities across multiple hotel properties in your market.

We are looking for a Front Desk Agent (Full Time and Part Time roles available) to join our team. In this role, you will welcome and register hotel guests, manage reservations, and ensure a seamless check-in and check-out experience. The ideal candidate has strong communication skills, a customer-first mindset, and the ability to thrive in a dynamic, guest-facing environment. This is a great opportunity for anyone looking to start or grow a career in hotel front desk operations, hospitality management, or guest services.

What You’ll Do

• Provide the highest quality of service to guests, anticipating and exceeding their expectations
• Check guests in and out efficiently and in a friendly manner
• Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures
• Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings
• Assist in maintaining the cleanliness of the lobby and entrance
• Ensure security and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints
• Perform other duties as assigned

What You’ll Bring

• Strong communication skills
• A passion for customer service
• The ability to be flexible and adapt to any situation
• A desire to work as part of the front desk team
• An outgoing personality with a positive attitude
• Previous hospitality experience is helpful but not required
• Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, weekends, and holidays as necessary

Other information:

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

What You Can Look Forward To

• DailyPay — get paid when you need it
• Advanced scheduling with easy shift swapping via our app
• Unlimited employee referral bonuses
• 401(k) with company match
• Paid time off (PTO) with rollover
• Complimentary wellness tools
• Leadership development & tuition reimbursement
• Discounts on hotel rooms, dining, and travel
• Growth opportunities across multiple hotel properties in your market
• Employee Assistance Program (EAP)
• Full-time associates also receive:
  • Medical, dental, and vision insurance — starting day 1
  • Life and disability insurance
  • Paid parental leave