Front Desk Agent

Luminary Hotel & Co; United States; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision

HSA & Flexible Spending Account

Basic Life & Disability Plan

401(k) Retirement Plan

Paid Time Off & Volunteer Time Off

Holiday Pay & Bereavement Leave

Growth & Development Opportunities

Tuition Reimbursement

Employee Assistance Program

Travel Discounts for hotel team membes

FREE meal (full-service hotel team)

Job summary

The Front Desk Host at Mainsail Lodging & Development's Luminary Hotel & Co is a unique, versatile role supporting Front Desk, Bell Services, and Concierge Services. As one of the first contacts for our guests, the Host creates a welcoming first impression and delivers a personalized check-in experience.

The Front Desk Host will utilize advanced technology to facilitate seamless guest rooming and ensure exceptional service.

Qualifications

• High School diploma or higher.
• Previous hospitality experience preferred.
• Excellent customer service skills.
• Excellent communication skills, both verbal and written.
• Ability to use technology e.g. tablets, iPads.

Responsibilities

• Assign and escort guest to rooms according to their preferences paying attention to those nonverbal cues.
• Assist guests to their rooms and with guest luggage.
• Provide room quotes and upsell to guests when possible.
• Interact with guests using personalization, including guest names.
• Know hotel functions to showcase the property to guests.
• Maintain guest confidentiality and handle payments for stays.
• Provide local information for shopping, dining, nightlife, and recreation.
• Coordinate with Housekeeping and Front Desk as needed.

Skills

Customer service

Communication skills

Hospitality experience

Education

High School diploma or higher

Tools

Tablets

iPads

Job description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

The Front Desk Host is a unique and versatile position responsible for supporting Front Desk, Bell Services, and Concierge Services. As one of the first points of contact for our guests, the Host plays a key role in creating a welcoming first impression and delivering a unique, personalized check-in experience. The Front Desk Host will utilize advanced technology to facilitate seamless guest rooming and ensure exceptional, personalized service. This position is expected to consistently deliver service standards in accordance with the expectations of Mainsail Lodging & Development. The Front Desk Host must be flexible and adaptable, as responsibilities and priorities may vary throughout the day based on hotel operations, guest needs, and business demands. Must be flexible and available to work any shift, including mornings, evenings, weekends, and holidays, as business needs require. Work assignments and duties may vary hourly.

What you have

• High School diploma or higher
• Previous hospitality experience preferred
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology e.g. tablets, iPads

What you’ll do

• Assign and escort guest to rooms according to their preferences paying attention to those nonverbal cues to make each experience unique
• Assist guests to their rooms
• Assist with guest luggage
• Provide room quotes and upsell to guest when possible
• Ability to interact with guests and share hotel knowledge using personalization such as using the guest name
• Responsible to know all functions to showcase the hotel to each guest
• Maintain guest confidentiality
• Share knowledge of featured wine
• Produce room keys for all guests ensuring guest confidentiality throughout their stay and beyond
• Maintain knowledge of hotel and brand rewards
• Provide local information for shopping, dining, nightlife, and recreational destinations
• Receive, store, and deliver luggage and mail
• Run errands for guests
• Make travel arrangements for guests to include sightseeing and other tours
• Assist with coordination between Housekeeping and Front Desk
• Verify charges / collect payment from guests for room stays
• Respond to guest inquiries
• Follow scheduled shifts and follow break and lunch requirements
• Report any suspicious activity or unusual items in room
• Report any irregular behavior from guests in public areas and or in room
• Ability to take initiative and handle assignments with limited supervision
• Follow all hotel policies and procedures as outlined in the team member handbook
• Maintain cleanliness and order of work area
• Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS.

Physical Demand

• Ability to sit or stand for extended periods of time
• Ability to bend
• Ability to lift, pull 40 lbs
• Ability to communicate clearly
• Corrected vision to normal range
• Ability to work long hours as needed

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the office, the hotel, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Mainsail Lodging & Development is an award-winning, Tampa, Florida-based company specializing in hotel, furnished housing, and resort property management and development, marketing and sales. An established company with a dynamic entrepreneurial spirit, Mainsail prides itself in finding unique lodging opportunities with a purpose and applying its passion and expertise to each project. Find your dream career within an impressive portfolio of top-branded properties throughout the southeastern United States and Caribbean. Each Mainsail property inspires guests with a distinct character and meticulously crafted, sophisticated style, from a private island resort, and urban culinary showplaces, to waterfront marvels, boutique southern hotels, and a historic jazz era icon. Stay Sojo, Mainsail’s newest brand, provides short-term furnished living options across the country, while Mainsail Vacation Rentals manages a collection of private, luxury vacation homes in Florida.

Benefits

• Medical, Dental & Vision
• HSA & Flexible Spending Account
• Basic Life & Disability Plan
• 401(k) Retirement Plan
• Paid Time Off & Volunteer Time Off
• Holiday Pay & Bereavement Leave
• Growth & Development Opportunities
• Tuition Reimbursement
• Employee Assistance Program
• Travel Discounts for hotel team members through Marriott Explore Program
• FREE meal (full-service hotel team members only)