Resort Host

Luminary Hotel & Co; Holmes Beach (FL); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Luminary Hotel & Co in Holmes Beach, Florida, is seeking a Resort Host to deliver a memorable check-in experience. You will manage Front Desk tasks, Bell Services, and Concierge duties, using advanced tech to tailor service to each guest while upholding Autograph Collection standards.

The role emphasizes hospitality excellence, guest confidentiality, and knowledge of local attractions to enhance guest stays. A high school diploma or higher is required, with prior hospitality experience preferred.

Qualifications

• Excellent customer service skills.
• Excellent communication skills, both verbal and written.
• Ability to use technology e.g. tablets, iPads.

Responsibilities

• Greet guests and assign/escort to rooms per preferences.
• Assist guests with their luggage and room access; provide local information.
• Cross-check charges, assist with reservations and upsell when appropriate.

Skills

customer service

communication

technology literacy

Education

High School diploma or higher

Tools

Tablets/iPads

Job description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.Resort Host (Front Desk Host) is a unique position in which the host will be responsible for Front Desk, Bell Services, and Concierge Services. They will be the first impression providing a unique check-in experience. The rooming of each guest utilizing advanced technology to ensure an exceptional personalized service to all guests that is consistent and continually in accordance to the Autograph Collection standards under the franchise of Mainsail.What you haveHigh School diploma or higherPrevious hospitality experience preferredExcellent customer service skillsExcellent communication skills, both verbal and writtenAbility to use technology e.g. tablets, iPadsWhat you’ll doAssign and escort guest to rooms according to their preferences paying attention to those nonverbal cues to make each experience uniqueAssist guests to their roomsAssist with guest luggage to be taken to the roomsPark guest’s carProvide room quotes and upsell to guest when possibleAbility to interact with guests and share hotel knowledge using personalization such as using the guest nameResponsible to know all functions to showcase the hotel to each guestMaintain guest confidentialityShare knowledge of events and features within the resortProduce room keys for all guests ensuring guest confidentiality throughout their stay and beyondMaintain knowledge of hotel and brand rewardsProvide local information for shopping, dining, nightlife, and recreational destinationsReceive, store, and deliver luggage and mailRun errands for guestsMake travel arrangements for guests to include sightseeing and other toursAssist with coordination between Housekeeping and Front DeskVerify charges / collect payment from guests for room staysRespond to guest inquiriesFollow scheduled shifts and follow break and lunch requirementsReport any suspicious activity or unusual items in roomReport any irregular behavior from guests in public areas and or in roomAbility to take initiative and handle assignments with limited supervisionFollow all hotel policies and procedures as outlined in the team member handbookMaintain cleanliness and order of work areaComplete any other duties assigned by a manager or supervisorEnsure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott.Physical DemandAbility to sit or walk for extended periods of timeAbility to bend and lift, pull 25 lbsMental DemandsMake sound judgments quicklyWork on multiple tasks, making appropriate progress towards deadlinesAble to work independently, take direction, and provide direction to othersManage differing personalities within the office, the hotel, and the communityMainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.