Front Desk Agent

General Hotels Corporation; Indianapolis (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking company as a Front Desk Agent, where you will be the first point of contact for guests, ensuring their stay is comfortable and enjoyable. This role involves greeting guests, managing check-ins and check-outs, and providing information about hotel amenities. With a commitment to excellent customer service, you will thrive in a dynamic environment that values your contributions. Enjoy a range of benefits, including medical, dental, and vision insurance, along with generous time off. If you are looking for a rewarding opportunity in hospitality, this position is perfect for you.

Benefits

Medical, Dental, and Vision Insurance

Company Paid Life Insurance

401(k) with company match

Hotel Room Discounts

Generous Time Off Package

Qualifications

• Must have excellent customer service and communication skills.
• Ability to multitask and work well under pressure.

Responsibilities

• Greet guests and check them in and out of the hotel.
• Assist guests with questions and maintain accurate records.

Skills

Customer Service Skills

Communication Skills

Multitasking

Attention to Detail

Basic Math Skills

Flexibility

Tools

Hotel Front Desk Software

Job description

General Hotels Corporation has an immediate opening for a Front Desk Agent to join our hotel team! The Front Desk Agent is responsible for providing excellent customer service to guests at our hotel. As a Front Desk Agent, you are the first point of contact for guests and are responsible for ensuring that their stay is comfortable and enjoyable.

The Front Desk Agent is responsible for a variety of tasks, including:

• Greeting guests as they arrive at the hotel
• Checking guests in and out of the hotel
• Answering phone calls and responding to emails
• Assisting guests with any questions or concerns they may have
• Maintaining accurate records of guest information and room assignments
• Handling cash and credit card transactions
• Providing information about hotel amenities and local attractions
• Ensuring that the front desk area is clean and organized
  
  
  

The ideal candidate for this position will possess the following skills:

• Excellent customer service skills
• Strong communication skills, both verbal and written
• Ability to multitask and prioritize tasks effectively
• Attention to detail and accuracy
• Ability to work well under pressure
• Proficiency in using hotel front desk software and equipment
• Basic math skills
• Flexibility to work different shifts, including Mornings, Evenings, Weekends and Holidays
• Must have a valid Driver's License
  
  
  

Benefits include:

• Medical, Dental, and Vision Insurance Options
• Company Paid Life Insurance
• Company Paid Telemedicine
• Supplemental Life Insurance
• 401(k) with company match
• Earned Wage Access (“on-demand pay”) through PayActiv
• Hotel Room Discounts
• Company Paid Employee Assistance Program
• Perks through Benefit Hub
• Generous Time Off Package
  
  
  

General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.

General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.