Front Desk Agent

The Peak Phoenix, a Hilton Resort; Phoenix (AZ); Vor Ort; USD 28.000 - 40.000; Vollzeit

Zusammenfassung

Crescent Hotels & Resorts in Phoenix seeks a Guest Services Agent to greet guests, register them, and manage checkout while delivering outstanding service and maximizing profitability. You will be responsible for inputting guest information, confirming rates, and guiding guests to their suites with a friendly, professional demeanor.

You will handle check-in/check-out, answer questions, upsell resort services, and resolve issues promptly.

Aufgaben

• Greet guests and complete the registration process, inputting and retrieving information from the computer, confirming guest information and room rate.
• Assist guests with check-out, ensure suites and services are accounted for, handle payments and process forms of payment.
• Demonstrate knowledge of hotel information, suite categories, rates, packages, promotions, and local area.
• Use up-selling techniques to promote resort services and maximize occupancy.
• Respond to guest inquiries and requests, resolve issues promptly, and handle guest complaints to satisfaction.
• Receive, input, relay, and communicate messages to guests.

Jobbeschreibung

Description

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the resort in the resort's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of suites, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of suite and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring suites and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, suite categories, suite rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote resort services and facilities and to maximize suite occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts