Boutique Front Desk Agent — Craft Memorable Anchorage Stays

The Wild Birch Hotel; Anchorage (AK); On-site; USD 35,000 - 45,000; Full time

Job summary

The Wild Birch Hotel in Anchorage is seeking a Front Desk Agent to provide exceptional customer service. Responsibilities include greeting guests, managing check-ins/check-outs, and handling reservations. Candidates should have customer service experience, strong communication skills, and familiarity with hotel management systems. The role requires a service-oriented mindset and the ability to multitask in a fast-paced environment. Join a dynamic team committed to delivering a warm and inviting guest experience in Alaska's first boutique hotel.

Qualifications

• Previous hotel or customer service experience is required.
• Strong knowledge of hotel management systems is a plus.
• Excellent communication skills, including the ability to read and respond in English.

Responsibilities

• Greet and check in guests while ensuring information accuracy.
• Assist guests in reservations, including walk-ins and same-day bookings.
• Share knowledge of hotel amenities and the Anchorage area.

Skills

Customer service

Hotel management systems

Communication skills

Multitasking

Problem-solving

Tools

Room Master

OPERA cloud

Microsoft Office Suite

Job description

The Wild Birch Hotel in Anchorage is seeking a Front Desk Agent to provide exceptional customer service. Responsibilities include greeting guests, managing check-ins/check-outs, and handling reservations. Candidates should have customer service experience, strong communication skills, and familiarity with hotel management systems. The role requires a service-oriented mindset and the ability to multitask in a fast-paced environment. Join a dynamic team committed to delivering a warm and inviting guest experience in Alaska's first boutique hotel.